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AOL will not work www.halifax-online.co.uk

Hi guys

I have a client who uses AOL

He used to access www.halifax-onlne.co.uk banking website easily, but since upgrading from the standard AOL 9.0 package to the gold package so that a second PC could go on AOL in his office, he has no longer been able to acces that website.

On my own computer i can get straight onto that website without any problems, but on his computer I have tried adding the website to the trusted list, enabling cookies, lowering all the security settings etc etc.

On his computer you can not even access the halifax website using just Internet Explorer.

However, he is able to activly use and log onto other banking websites such as www.lloydstsb.com

Can anyone help with this please, its a very frustrating situation and does not make any sense.
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auraorange
Asked:
auraorange
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1 Solution
 
war1Commented:
Greetings, auraorange !

Did you try to access  www.halifax-onlne.co.uk or  www.halifax-online.co.uk?  Did you misspell onliine only here or on the address bar also?

Try to type https:// before the address?   http://www.halifax-online.co.uk

See the Troubleshooter fpr Secure Web Sites in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;813444
OR
http://windows-help.net/WindowsXP/troub-10.html

Best wishes!
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auraorangeAuthor Commented:
Hi war1

Sorry that was just a typing error in my post.

I have tried numerous times and on those occasions checked the spelling.

its just a problem with that one bank website on that one particular computer as I can access fine from my own computer and laptop
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auraorangeAuthor Commented:
I will also try the links, never thought there may be a cookie problem....
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war1Commented:
auraorange, one banking website redirects to https://, a secure login.  This is the one that you could not reach.  So it I thought it may be a security setup issue in your browser.  That I why I posted the links above.  Let me know if they help you access the banking site.
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war1Commented:
auraorange,

We have not heard from you in awhile. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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auraorangeAuthor Commented:
Hi War1

Thank you for showing continued interest.

I was meant to remotely access his computer today to try your suggestions

However he was too busy so should either do it tomorrow or monday

Thank you
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war1Commented:
Thanks for the update!
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auraorangeAuthor Commented:
Eventually I went into his computer manually and followed all instructions on your links.

However I wish I had done one thing, then tested it and so on to know exactly what the solution was,

I think it was clearing the temp files and cookies that did it tho

Mat
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auraorangeAuthor Commented:
Once again

Thank you
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war1Commented:
Mat, glad the problem is fixed.
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