AOL will not work www.halifax-online.co.uk
Hi guys
I have a client who uses AOL
He used to access www.halifax-onlne.co.uk banking website easily, but since upgrading from the standard AOL 9.0 package to the gold package so that a second PC could go on AOL in his office, he has no longer been able to acces that website.
On my own computer i can get straight onto that website without any problems, but on his computer I have tried adding the website to the trusted list, enabling cookies, lowering all the security settings etc etc.
On his computer you can not even access the halifax website using just Internet Explorer.
However, he is able to activly use and log onto other banking websites such as www.lloydstsb.com
Can anyone help with this please, its a very frustrating situation and does not make any sense.
I have a client who uses AOL
He used to access www.halifax-onlne.co.uk banking website easily, but since upgrading from the standard AOL 9.0 package to the gold package so that a second PC could go on AOL in his office, he has no longer been able to acces that website.
On my own computer i can get straight onto that website without any problems, but on his computer I have tried adding the website to the trusted list, enabling cookies, lowering all the security settings etc etc.
On his computer you can not even access the halifax website using just Internet Explorer.
However, he is able to activly use and log onto other banking websites such as www.lloydstsb.com
Can anyone help with this please, its a very frustrating situation and does not make any sense.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
I will also try the links, never thought there may be a cookie problem....
auraorange, one banking website redirects to https://, a secure login. This is the one that you could not reach. So it I thought it may be a security setup issue in your browser. That I why I posted the links above. Let me know if they help you access the banking site.
auraorange,
We have not heard from you in awhile. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.
Thanks, war1
We have not heard from you in awhile. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.
Thanks, war1
ASKER
Hi War1
Thank you for showing continued interest.
I was meant to remotely access his computer today to try your suggestions
However he was too busy so should either do it tomorrow or monday
Thank you
Thank you for showing continued interest.
I was meant to remotely access his computer today to try your suggestions
However he was too busy so should either do it tomorrow or monday
Thank you
Thanks for the update!
ASKER
Eventually I went into his computer manually and followed all instructions on your links.
However I wish I had done one thing, then tested it and so on to know exactly what the solution was,
I think it was clearing the temp files and cookies that did it tho
Mat
However I wish I had done one thing, then tested it and so on to know exactly what the solution was,
I think it was clearing the temp files and cookies that did it tho
Mat
ASKER
Once again
Thank you
Thank you
Mat, glad the problem is fixed.
ASKER
Sorry that was just a typing error in my post.
I have tried numerous times and on those occasions checked the spelling.
its just a problem with that one bank website on that one particular computer as I can access fine from my own computer and laptop