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After upgrading our Terminal Server to W2k3, Outlook tries to create PST file when setting up new Exchange User

Hello,

We have been running Exchange 2003 on a Windows 2003 server for some time and just upgraded our Windows 2000 Terminal Server to W2K3 R2. (Actually the Exchange server was updated to R2 as well.)  Today I created a new user account on the DC with an accompanying Exchange account.  When I log in the Terminal Server as the user and launch Outlook 2003, Outlook tries to set up a PST file!  Weird.  Before I upgraded the server, this Outlook setup would always default to an Exchange account.  

When it cannot find the path it wants for the pst, it just gives me an error and closes Outlook.  I tried to setup through the Mail applet in the control panel...but get the same thing.  Any ideas?

Thanks, Bobby

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bobbyldavis
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bobbyldavis
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SembeeCommented:
Sounds like it is trying to setup a local delivery location rather than storing the email on the server.
How do you manage the configuration of Outlook?
Script?
Custom Installation?
Something else?

Don't forget that cached mode isn't supported on TS, so you have to ensure that it isn't trying to use that on the TS.

Simon.
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bobbyldavisAuthor Commented:
We are a small company.  For each new user I just create the account w/Exchange on the DC.  Then I log in as the user on the TS, launch Outlook and follow the wizard to set up the mail account.  Now when I launch Outlook I am getting the error regarding the pst path.  It's not giving me the opportunity to change.  I can't even get into the Outlook client...

Where would I check for cached mode?

Thanks for your assistance!
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SembeeCommented:
Did you inplace upgrade the terminal server? Or was it a wipe and rebuild?

Cached mode is on the second screen when you enter the username and password. With Outlook you should be first asked what type of account (Exchange, IMAP, POP3 etc), then after hitting next, you are asked for the Exchange server name and username. Underneath the Exchange server name is a box for cached mode.

Simon.
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bobbyldavisAuthor Commented:
The Terminal Server upgrade was inplace...not a rebuild.  I've never enabled cached  mode when setting up a user.

While upgrading the Exchange Server to 2003 R2, I first had to upgrade Exchange 2003 to SP2.  I'm thinking about setting up the new email account on a local computer first...instead of Terminal Server.  I will keep you posted...

Thanks!
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bobbyldavisAuthor Commented:
OK...I successfully created an Exchange mail account for this user on my PC.  But was still being prompted for the PST file location when I opened Outlook in his Terminal session.  I was however able to add a new profile with the correct Exchange settings...so the problem is resolved for this user.  I do not want to have to go through this each time I add a new user though.   I created a test account with Exchange, then launched Outlook in his TS session and had the same problem.  We do have a GPO on the TS but as far as I can see...there are no options that would cause this.

Thanks, Bobby
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SembeeCommented:
I don't do in place upgrades for any reason other than NT4 to Windows 200x AD creation - and this is one of the reasons why. You get "odd" things happening with in place upgrades.
Terminal Services on Windows 2000 and Windows 2003 are very different - Microsoft made a number of changes. I would suspect that there is something you did on Windows 2000 that Windows 2003 doesn't like.

You might get away with removing Office totally (including the cleanup documented in the MS KB) and then reinstalling.
You could also look at the GPO that you are using for Office on the terminal server.

Otherwise you looking at the server being rebuilt fresh.

Simon.
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bobbyldavisAuthor Commented:
Good advice.  The network consulting company that assisted with this upgrade assured me the inplace upgrade would be fine.  Thanks for your help.
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