Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

After upgrading our Terminal Server to W2k3, Outlook tries to create PST file when setting up new Exchange User

Posted on 2006-05-15
7
Medium Priority
?
290 Views
Last Modified: 2010-04-08
Hello,

We have been running Exchange 2003 on a Windows 2003 server for some time and just upgraded our Windows 2000 Terminal Server to W2K3 R2. (Actually the Exchange server was updated to R2 as well.)  Today I created a new user account on the DC with an accompanying Exchange account.  When I log in the Terminal Server as the user and launch Outlook 2003, Outlook tries to set up a PST file!  Weird.  Before I upgraded the server, this Outlook setup would always default to an Exchange account.  

When it cannot find the path it wants for the pst, it just gives me an error and closes Outlook.  I tried to setup through the Mail applet in the control panel...but get the same thing.  Any ideas?

Thanks, Bobby

0
Comment
Question by:bobbyldavis
  • 4
  • 3
7 Comments
 
LVL 104

Expert Comment

by:Sembee
ID: 16685536
Sounds like it is trying to setup a local delivery location rather than storing the email on the server.
How do you manage the configuration of Outlook?
Script?
Custom Installation?
Something else?

Don't forget that cached mode isn't supported on TS, so you have to ensure that it isn't trying to use that on the TS.

Simon.
0
 

Author Comment

by:bobbyldavis
ID: 16685589
We are a small company.  For each new user I just create the account w/Exchange on the DC.  Then I log in as the user on the TS, launch Outlook and follow the wizard to set up the mail account.  Now when I launch Outlook I am getting the error regarding the pst path.  It's not giving me the opportunity to change.  I can't even get into the Outlook client...

Where would I check for cached mode?

Thanks for your assistance!
0
 
LVL 104

Expert Comment

by:Sembee
ID: 16685616
Did you inplace upgrade the terminal server? Or was it a wipe and rebuild?

Cached mode is on the second screen when you enter the username and password. With Outlook you should be first asked what type of account (Exchange, IMAP, POP3 etc), then after hitting next, you are asked for the Exchange server name and username. Underneath the Exchange server name is a box for cached mode.

Simon.
0
NFR key for Veeam Agent for Linux

Veeam is happy to provide a free NFR license for one year.  It allows for the non‑production use and valid for five workstations and two servers. Veeam Agent for Linux is a simple backup tool for your Linux installations, both on‑premises and in the public cloud.

 

Author Comment

by:bobbyldavis
ID: 16689815
The Terminal Server upgrade was inplace...not a rebuild.  I've never enabled cached  mode when setting up a user.

While upgrading the Exchange Server to 2003 R2, I first had to upgrade Exchange 2003 to SP2.  I'm thinking about setting up the new email account on a local computer first...instead of Terminal Server.  I will keep you posted...

Thanks!
0
 

Author Comment

by:bobbyldavis
ID: 16689899
OK...I successfully created an Exchange mail account for this user on my PC.  But was still being prompted for the PST file location when I opened Outlook in his Terminal session.  I was however able to add a new profile with the correct Exchange settings...so the problem is resolved for this user.  I do not want to have to go through this each time I add a new user though.   I created a test account with Exchange, then launched Outlook in his TS session and had the same problem.  We do have a GPO on the TS but as far as I can see...there are no options that would cause this.

Thanks, Bobby
0
 
LVL 104

Accepted Solution

by:
Sembee earned 2000 total points
ID: 16690089
I don't do in place upgrades for any reason other than NT4 to Windows 200x AD creation - and this is one of the reasons why. You get "odd" things happening with in place upgrades.
Terminal Services on Windows 2000 and Windows 2003 are very different - Microsoft made a number of changes. I would suspect that there is something you did on Windows 2000 that Windows 2003 doesn't like.

You might get away with removing Office totally (including the cleanup documented in the MS KB) and then reinstalling.
You could also look at the GPO that you are using for Office on the terminal server.

Otherwise you looking at the server being rebuilt fresh.

Simon.
0
 

Author Comment

by:bobbyldavis
ID: 16690155
Good advice.  The network consulting company that assisted with this upgrade assured me the inplace upgrade would be fine.  Thanks for your help.
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There can be many situations demanding the conversion of Outlook OST files to PST format and as such, there is no shortage of automated tools to perform this conversion. However, what makes Stellar OST to PST converter stand above the rest? Let us e…
MS Outlook undoubtedly is the most widely used email client.Its user-friendliness, cost effectiveness, and availability with Microsoft Office Suite make it the most popular email application.  Its compatibility with Microsoft applications like Exch…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

577 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question