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RWW Screen rendering problem

Experts,

all the clients I have using SBS2003 use RWW. It has worked fine for all.  But I have one problem child.

One client has an Insurance App they use locally and remotely via RWW.  In the main areas of the program it works fine via RWW, but there are some areas  where it's like the underlying text boxes that render the form sort of overlap with each other and buttons.  

In one other area of the same program, the redraw of a form does not happen properly and the form becomes un readable.  This program behaves normally when used locally.  But whenever users connect remotely to their desktops and run this app, it has these problems

The developer of this program was aware of similar problem for Terminal Server Clients and made an update available for this. However, this TS update still does not help me.  

How far can I troubleshoot this before I need to say, "Sorry, it's something in the programming").  The APP developer has worked with us, but any "fixes" they come up with, don't work.  I just don't know how to proceed without blaming everything on them! And that doesn;t really help out the client.
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Mixmangle
Asked:
Mixmangle
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1 Solution
 
northcideCommented:
delete the users profile and start with a fresh one.
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MixmangleAuthor Commented:
I'm sorry, but I said  "users connect remotely to their desktops and run this app, it has these problems" so I assume you just didn't understand the question.

All users who connect to their computer remotely via RWW experience the same problem in this application which runs from a icon on their desktop which points to a shared directory on the server to run the program.

The developer said the problem we were having was similar to other clients of theirs running the application on a Terminal server, and gave us an update they say fixes that problem on terminal server - - - - - but this fix does not correct the problem when applying that fix and connecting via RWW.

So your answer makes little sense to me. Please elaborate

Thanks

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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
The reason the fix probably did not work is because when running the app on a Terminal Server, you have the app installed on that server and the fix would be applied to that server.  But in your case, the app is running on the workstations... so you may want to see if the fix can be applied to the workstations instead.

It might be helpful if you provide more information about what this application is specifically or at least the technology it uses (is it ASP, FoxPro, ???).  

Jeff
TechSoEasy
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MixmangleAuthor Commented:
I will do some checking.

As far as how the app runs,  I see your point.  The Icon that starts the App points to a shared directory on the server. but since the app hads to actually display on the workstation, this "fix" does not apply. Correct?  Wheras TS would run from that server and the fix would be relevent??
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Even though the app points to a shared directory on the server, I doubt that it is actually RUNNING on the server.  It most likely is running on the workstation and the DATA is on the server.  However, it would be MUCH easier if you would just provide us with the name of this application since that may certainly help to know what's what.  Even if it is a custom built application, it would be based on a particular framework and that would be good to know.

Jeff
TechSoEasy
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MixmangleAuthor Commented:
Jeff,

Thanks.  I will look into that further and get back to you. What you are saying certainly makes sense.
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MixmangleAuthor Commented:
Jeff,

The language they use is Topspeed (sometimes referred to as Clarion?)
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MixmangleAuthor Commented:
This has finally resolved. Unfortunately, the developer of the application that was having problems did not share with me what they had to do to resolve the problem.  

In an earlier post I mentioned that they had a TS fix that wasn;t seeming to help us. But, as it turned out, the "fix" they had applied for Terminal Server users only addressed some issues to certain forms that were not redrawing correctly, and my client used other forms that they had not yet adjusted.
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Ah... it was KB 831464 (http://support.microsoft.com/kb/831464)!  I was thrown a bit because of the qualification that it was a Terminal Server app, when it seems as though this is actually a Web Based app that runs in IE while connected to RWW?  Similar to the way OWA would run within the RWW window?

In any case, 831464 may have been installed, but if Exchange Service Pack 1 was later installed it would have broken the 831464 patch.  (this would have also happened with the full upgrade to SBS SP1 which included Exchange SP1).

Jeff
TechSoEasy

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MixmangleAuthor Commented:
TSE,

This was resolved finally by the developer. As it turns out the TS fix that they said was running on the program update for this sort of screen rendering was really just a re-design of certain forms (at least that's all it appeared to be).  But they had "applied" that fix only to certain areas being used by another client . . . and somehow, they forgot this when they first presented it to us. Once they checked their records and saw that not everything that would be TS effected was re worked, they got right on it.

Unfortunately, they haven;t shared more specifics with me.  But client is happy.  Thanks
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