New PC Forgetting about Hard disk

Posted on 2006-05-15
Last Modified: 2010-04-25
Hi experts,

I have a new pc and it has a few problems, my first instinct is to send it back as it should be prefect but I want to know if this is something I can fix.

Every so often when I reboot the PC the BIOS 'forgets' about one of the hard disks, I have to power down the PC and then return to the BIOS to set the hard disk boot sequence again because it then decides it wants to boot from the 4th SATA drive rather than the first. These were set to SATA 1st and 2nd but I swapped them about in case it was an issue with the port on the motherboard, this did not help.

Can anyone suggest anything as I really want this to work but it is really annoying to get Disk boot failures every 10 or 12 times I reboot just because the motherboard loses sight of the hard disk.

Hardware is ASUS A8N-SLI, 4GB KINGSTON RAM, 2x SATA WD 300GB HARD DISKS. Running Windows XP Pro

Also in what might be a related issue in windows every so often after opening a new window or a program the USB mouse freezes for about 10 seconds, I can relese it by tapping the 'windows' key on the keyboard to activate the Start menu and this allows the mouse to move again. I do not know if it is related but it is really annoying!!!!

Many thanks

Question by:kevinsmith121
    LVL 1

    Author Comment

    Interestingly enough as soon as I hit submit and my message appears my mouse froze!
    LVL 142

    Accepted Solution

    Either the BIOS battery has run out of life or simply damaged, or even the mainboard is damaged.
    As you say it's a new PC, get it back to the shop on guarantee
    LVL 91

    Expert Comment

    it can be that one of the disks is too slow in powering on, so it is not recognised at boot time.
    you can verify this, by doing a "warm" boot : when your system is running, without hte other disk recognised, go to start>power off>restart. It should be recognised now. Then have the disk replaced.
    LVL 1

    Author Comment

    Thanks Angel, i am going to do just that.



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