Logmein ITReach replacement?

Posted on 2006-05-16
Medium Priority
Last Modified: 2008-01-09
Is there any other software that will do the job of LOGMEIN ITreach??

When a customer has a problem but does have a client installed we would like to just connect to them by using their IP address as ITreach does.

Is there an alternative as it seems quite expensive to use ITReach.

Question by:micromc
  • 2
  • 2

Author Comment

ID: 16689281
oh i forgot, we need it to go through most firewalls via port 80 or another open port..  

Accepted Solution

Fermin Sanchez earned 2000 total points
ID: 16690097
If you don't mind that the tool is interactive, try NetViewer (http://www.netviewer.ch). It consists of two applications, both small and requiring no installation. Other than a logfile, they produce not footprint. Basically, you start the "supporter" application and a random support code is then generated. Your customer starts the customer application and enters that code. The good thing about NetViewer is the architecture of the application: I have yet to come across a configuration where it doesn't work.

Author Comment

ID: 16697892
yes but this solution still needs the user to have to customer application on their computer which might be a problem.

ITreach alows you to enter in the IP address of the computer and then asks the customer if the support guy can take control, i think it works using java and also doesn't depend on the user having an application on their computer.

any ideas?

Expert Comment

by:Fermin Sanchez
ID: 16703967

Yes, you need an app on the customer pc. the app is relatively small - about 390 kb - and leaves no footprint. No admin rights are required to run it, and no installation.

and it's not java based, so you don't need the java runtime installed.

Featured Post

How to Use the Help Bell

Need to boost the visibility of your question for solutions? Use the Experts Exchange Help Bell to confirm priority levels and contact subject-matter experts for question attention.  Check out this how-to article for more information.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Migration of Exchange mailbox can be done with the ExProfre.exe tool. But at times, when the ExProfre.exe tool migrates the Exchange Server user profile, it results in numerous synchronization problems. Synchronization error messages appear in the e…
Issue: Unstable cursor in Windows XP and Windows runs extremely slow in that any click will bring up the Hour glass (sometimes for several seconds before giving you what you want) . Troubleshooting Process and the FINAL FIX: This issue see…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
We’ve all felt that sense of false security before—locking down external access to a database or component and feeling like we’ve done all we need to do to secure company data. But that feeling is fleeting. Attacks these days can happen in many w…
Suggested Courses
Course of the Month16 days, 10 hours left to enroll

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question