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Logmein ITReach replacement?

Posted on 2006-05-16
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Is there any other software that will do the job of LOGMEIN ITreach??

When a customer has a problem but does have a client installed we would like to just connect to them by using their IP address as ITreach does.

Is there an alternative as it seems quite expensive to use ITReach.

thanks.
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Question by:micromc
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Author Comment

by:micromc
ID: 16689281
oh i forgot, we need it to go through most firewalls via port 80 or another open port..  
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Fermin Sanchez earned 2000 total points
ID: 16690097
If you don't mind that the tool is interactive, try NetViewer (http://www.netviewer.ch). It consists of two applications, both small and requiring no installation. Other than a logfile, they produce not footprint. Basically, you start the "supporter" application and a random support code is then generated. Your customer starts the customer application and enters that code. The good thing about NetViewer is the architecture of the application: I have yet to come across a configuration where it doesn't work.
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Author Comment

by:micromc
ID: 16697892
yes but this solution still needs the user to have to customer application on their computer which might be a problem.

ITreach alows you to enter in the IP address of the computer and then asks the customer if the support guy can take control, i think it works using java and also doesn't depend on the user having an application on their computer.

any ideas?
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Expert Comment

by:Fermin Sanchez
ID: 16703967
@micromc:

Yes, you need an app on the customer pc. the app is relatively small - about 390 kb - and leaves no footprint. No admin rights are required to run it, and no installation.

and it's not java based, so you don't need the java runtime installed.
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