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MS Outlook 2003 "Array Index out of Bounds"

I have a user that sent a task from home (I'm assuming he has BCM at home and we DO NOT have that here) to his Outlook 2003 SP2 account at work.  Now when he tries to open or delete the message he gets "Array Index out of bounds."  I've had him log in to another PC and the problem follows him.  I've also done everything in MS TID 836558.  I've also reinstalled Outlook 2003 and SP2.  Any other ideas?
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SonjaMroczynski
Asked:
SonjaMroczynski
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1 Solution
 
war1Commented:
Greetings, SonjaMroczynski !

http://support.microsoft.com/?kbid=837998

CAUSE
This problem may occur if the Business Contact Manager form that you are trying to open is corrupted. The Outlook Forms Cache file (the Frmcache.dat.file) may be corrupted.

RESOLUTION
How to obtain the hotfix
This issue is fixed in the Microsoft Office Outlook 2003 Hotfix Package that is dated May 20, 2004. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

http://support.microsoft.com/kb/834716/
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war1Commented:
SonjaMroczynski,

If no joy, try the resolution in this MS article
http://support.microsoft.com/?kbid=836558
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war1Commented:
Sonja,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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war1Commented:
Thanks Venabili and GranMod!
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