[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 348
  • Last Modified:

Outlook 2003 hangs when I click on a message with an attachment

Having just upgraded from Outlook 2000 to 2003, I ran Outlook and had a few teething troubles which I got around by renaming outcmd.dat and extend.dat and finally got back into Outlook with all my messages.  

Everything works great... UNTIL I click on a message with an attachment... everything then grinds to a halt and just hangs.  No add-ins are configured... just seems to lock up...

Any ideas what to look for?
0
carled
Asked:
carled
  • 4
  • 3
1 Solution
 
upul007Commented:
Hi,

First, run a Detect and Repair from the Control Panel > Add Remove Programs - Office 2003. I hope that you do not have multiple Office versions on your pc.

Second if you still cannot open an attachment after the above, ensure that the Latest office service pack is installed. There is upto service pack 2. If not, install it.

Good Luck!

Upul

0
 
war1Commented:
Greetings, carled !

Outlook introduced a security update awhile where access to attachment is limited.  You need to add the extension of the attachment to Level1Remove key in registry.

http://www.slipstick.com/outlook/esecup/getexe.htm
or
http://www.simtel.net/pub/pd/62314.html


Best wishes!
0
 
carledAuthor Commented:
I know about limited access - but then it says "Outlook blocked access to the potentially unsafe attachment..." or something, rather than just hanging, didn't it?

I'm d/loading sp2 right now... lets see what happens after installation!
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 
upul007Commented:
Yep. If it is corruption the detect and repair should fix it. Please run the update after you do this.
0
 
carledAuthor Commented:
Sorry... forgot to say that I've already done a "detect and repair".  Looks like it also does a hang on send and receive or something too as it was just hung up now and I hadn't tried to access any attachments.
0
 
upul007Commented:
Outlook 2003 has another issue where if you get a particular email attachment, it hangs on send and recieve. This is common with pop access. Only solutions I have are to use webaccess and delete the file. If this is the case you will be able to see Downloading message 3 of 20 (or whatever) at the bottom left corner.

The above is just an observation but please try the service pack first and see.

0
 
carledAuthor Commented:
Right then.  The service pack appears to have cured the access to attachments issue, but I still had another issue with outlook hanging when I tried to get back in after exiting.  Cured it eventaully by uninstalling bloody winfax pro after seeing a post on the web about it - seems like winfax stops outlook shutting down properly or something - weird. Thanks for the help all.
0
 
upul007Commented:
Glad you got the first issue sorted out. The trick that i do is not to integrate it with outlook at all. After installing winfax, when you open outlook for the first time with outlook 2000, you are asked or told that winfax pro was found etc. Just cancel the installer. I think i read somewhere that outlook 2003 integration is not available. Not certain though.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

  • 4
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now