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Goldmine 6.5: All of a sudden it's slow to launch?

Hey all,
Since Friday my users are complaining that when they click their desktop GM icon it takes about a minute and a half to bring up the GM login and password dialog box. It used to be fairly quick. I've tried it and watched performance from task manager but I see nothing unusual. Once the login and password dialog box does appear and users login then performance seems normal

The GM desktop icon properties contain...
Target \\gm-server\Goldmine\gmw6.exe
Start in \\gm-server\Goldmine

When I launch GM directly on the server it takes about 15 seconds. Perhaps I have a network issue but other apps and the lan in general seem normal. What do you think might be going on?

PS. One thing that's odd. On launch I am now sometimes seeing a popup...

Open File - Security Warning
The publisher could not be verified. Are you sure you want to run this software?
Name gwm6.exe

ASKER CERTIFIED SOLUTION

TommyTupa

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veedar

ASKER

Thanks TommyTupa ,
I think I have the popup situation resolved. But it did not improve performance any.

I followed the instructions to install GM locally. I did have to hunt and find the 6.5 version of "gm6setup.exe" which I copied to my setup\Goldmine folder after first renaming the 6.0 version that was there named GM6SETUP.exe.
And now I see the local version is much faster it takes about 10 seconds to launch. So I have a work around now.

but I'm still wondering what's the cause of my original report of slowness.

TommyTupa

Your reported performence issues are commonly seen with AntiVirus software. Try disabling the anti-virus to see if performance improves. If you see a performance improvement than be sure to configure the AVS to ignore dbf's.

Also, just for kicks, I'd test to see if a difference exists pointing the share shortcut at an IP-Address vs your server name (e.g. \\192.168.1.105\Goldmine vs \\MyServername\Goldmine). If so than you've got a DNS issue.

veedar

ASKER

Thanks, I tried diasabling AntiVirus but that didn't help. And no joy using the IP address. At this point I'm thinking my networking people may have done something. I'm looking into that possiblility.

ECNSSMT

just throwing my 2 cents in; but have you considered compacting the GM databases? (best or worse case, you'd have at least clean out all of the white space)

I can't imagine your network group doing anything that could affect an application login process.

Regards,

TommyTupa

I believe this is MSSQL. If so compacting should not be done. SQL server manages indexes and unused space on its own. In fact if this is MSSQL compacting runs the risk of destroying your database entirely (I've seen it happen more than once). If necessary I can explain this in more detail.

veedar

ASKER

Well I had to add some fields to the mailings tab this morning so during that downtime window I moved the system to another switch on the network and rebooted. After this work GM now launches as fast as it did before, less than 10 seconds.

We are migrating to Salesforce over the summer so I just need GM to run for a little bit longer so I don't think I'll compact the database or anything like that. And yes we run GM on top of MSSQL 7.