What is the error "cannot find the file " "\\server name\folder name" (or one of it's components). Make sure the path and filename are correct and that all required libraries are available ?

Posted on 2006-05-16
Last Modified: 2010-04-13
I work in a small business and we have mostly windows 2000 pc's ( a few --maybe 15% ), xp pc's and server 2003 on our servers. We have one user in a remote office, that has a shortcut to a shared folder on his desktop (he has a windows 2000 laptop ) and whenever he clicks on the shortcut to the folder...he gets the above error. "make sure the path.."blah blah...
I am able to ping the server by name (and ip address) that has the folder he accesses. The ping results are fine, and I can open up the server (\\server name) on his pc. WHEN open the server shows only 2 folders---and there should be 11!!
Everybody elses' pc in that office opens up the shared folder fine...his always gets the error above. I can open up the 2 folders that do appear---and access files in them...but I can't open up the other 9 folders inside that shared one!

I checked his ip configuration, all looks normal. AND, his pc accesses the intranet/internet/email fine.

Someone please help.

Thanks in advance!
Question by:TeamMISCBC
    LVL 6

    Accepted Solution

    This is just a blind shot but it might be at least of some help - does he enter username and password when connecting from his remote laptop or not?
    If not, it might also mean that he logs in as a Guest and therefore he can only access those 2 folders. Those folders, however, would have been enabled to be accessible for Guests, in which case I would change this immediately.

    Or - if he uses a specific username/password combination, make sure that he has sufficient privileges to access all 11 folders on the server machine.

    Author Comment


     Thanks for the input---
    Yes, he does login with the username/password for the company. He can't login
    any other way. He logs in just like I do, of course with HIS credentials. His account is a typical users account (just as I have), and all of us are setup with a default users' accont. All have limited priveledges (user priveledges only)...

    Q--do you / anyone think I should login (with my account) on HIS pc, and see what it does? I'll try it when I get over to his office...I want to see what happens.
    LVL 6

    Expert Comment

    That's not a bad idea at all :-)

    Author Comment

    Well, I finally got back to that user's pc and checked out the server connection...and today it's fine! All 11 folders are showing up...I don't have an explaination for it, but all is now ok.  
    Thank you cyberghost --for your input. I will accept your answer.
    LVL 6

    Expert Comment

    Well, seems to be just one of those ghost issues that come and go without explanation.
    Thank you, TeamMISCBC, for accepting my answer.
    However, not to offend EE system, if my answer did not provide a sufficient solution, you should have ask admins to close this question and you would get your points back (at least I think so :-).

    Good luck in the IT sector, TeamMISCBC  :-))

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