Outlook (in Exchange 2003 environment) Not Receiving E-Mails but Blackberry is Getting EMails

Posted on 2006-05-16
Last Modified: 2012-08-14
I have a user that reported that he's getting his emails in his blackberry but when he looks to his Outlook in his laptop, he doesn't see or get the same emails he sees on his blackberry. We are in Exchange 2003 and we are using Verizon Blackberry 7250 v4.0.0.204 (Platform

Also, he tried to forward the emails he received in his blackberry to his Outlook and the blackberry would not allow it.

I looked into the Exchange System Manager and I looked in his Mailbox. His mailbox name (UserA) has a different "Last Logged on by" name. It's not UserA but UserB or UserC and it keeps changing.  Could this be a problem to? How do I troubleshoot or fix this?

I need help ASAP.

Thanking in advance.
Question by:karlmac
    LVL 23

    Expert Comment


    Looks like he has some delagates (he gave other users permissions to his mailbox), it looks like the other users are deleting these mails. Let the user login to the domain and check his delegates in the Tools menu and then options. Also, check AD Users & Computers to see if someone has permissions on his mailbox (thought it was the Exchange general tab, open AD USers & Computers  on the Exchange machine, else you won't have these tabs...)

    Other [possibility might be that his mailbox is in cached mode, then he wil have to tab the Send?Receive button to get his mail..
    LVL 17

    Expert Comment

    Does the blackberry have an option to delete downloaded emails?

    Author Comment

    Thanks for answering rhandels.

    I thought the problem was delagates permission but I had him look at his delagates and he had none.

    How do I check AD Users & Computers to see if someone has permissions on his mailbox?? How do I check to see if his mailbox is in cached mode? If it is, how do I change it?
    LVL 23

    Accepted Solution


    The mailbox isn't in cached mode, Outlook is. Normally, when you start Outlook, in the system tray (next to the clock right side down) is the Outlook icon. If the server is in cached mode, you will see it here.. (or go into Outlook, choose Tools, then e-mail accounts, make sure "view or change existing..." is selected and click next. There, you will see the settings for this mailsetup. Click change and in the first screen, there will be an option that says "Use exchange in cached mode".

    In AD Users & COmputers, go to the specified user, right click, click properties and then go to the (my guess is, no server here right know) Exchange General tab. Then go to permissions to see if another user has permissions here..
    LVL 18

    Assisted Solution

    GO to ADUC and then specified user and then right Click properties...Exchange Advanced ...Mailbox Rights....Check the other user name who has permission on that mailbox.

    For Cached Mode You go to Client Machine and check the properites of Outlook by reconfiguring the same profile it will show you that if it is in cached mode.

    One more thing i want to clear you that if user has given access to someone on his calendar then it may reflect in exchnage sytem manager as last logon by.
    LVL 23

    Expert Comment


    To add some info to that, even your backup user has to logon to the mailbox (if you use brick layer backup). So this could also be a backup account (at least one of them.. ;))

    Featured Post

    Too many email signature changes to deal with?

    Are you constantly being asked to update your organization's email signatures? Do they take up too much of your time? Wouldn't you love to be able to manage all signatures from one central location, easily design them and deploy them quickly to users. Well, you can!

    Join & Write a Comment

    Suggested Solutions

    Check out this infographic on what you need to make a good email signature that will work perfectly for your organization.
    ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.
    In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
    To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

    745 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    13 Experts available now in Live!

    Get 1:1 Help Now