karlmac
asked on
Outlook (in Exchange 2003 environment) Not Receiving E-Mails but Blackberry is Getting EMails
I have a user that reported that he's getting his emails in his blackberry but when he looks to his Outlook in his laptop, he doesn't see or get the same emails he sees on his blackberry. We are in Exchange 2003 and we are using Verizon Blackberry 7250 v4.0.0.204 (Platform 2.0.0.28).
Also, he tried to forward the emails he received in his blackberry to his Outlook and the blackberry would not allow it.
I looked into the Exchange System Manager and I looked in his Mailbox. His mailbox name (UserA) has a different "Last Logged on by" name. It's not UserA but UserB or UserC and it keeps changing. Could this be a problem to? How do I troubleshoot or fix this?
I need help ASAP.
Thanking in advance.
Also, he tried to forward the emails he received in his blackberry to his Outlook and the blackberry would not allow it.
I looked into the Exchange System Manager and I looked in his Mailbox. His mailbox name (UserA) has a different "Last Logged on by" name. It's not UserA but UserB or UserC and it keeps changing. Could this be a problem to? How do I troubleshoot or fix this?
I need help ASAP.
Thanking in advance.
Does the blackberry have an option to delete downloaded emails?
ASKER
Thanks for answering rhandels.
I thought the problem was delagates permission but I had him look at his delagates and he had none.
How do I check AD Users & Computers to see if someone has permissions on his mailbox?? How do I check to see if his mailbox is in cached mode? If it is, how do I change it?
I thought the problem was delagates permission but I had him look at his delagates and he had none.
How do I check AD Users & Computers to see if someone has permissions on his mailbox?? How do I check to see if his mailbox is in cached mode? If it is, how do I change it?
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Hi,
To add some info to that, even your backup user has to logon to the mailbox (if you use brick layer backup). So this could also be a backup account (at least one of them.. ;))
To add some info to that, even your backup user has to logon to the mailbox (if you use brick layer backup). So this could also be a backup account (at least one of them.. ;))
Looks like he has some delagates (he gave other users permissions to his mailbox), it looks like the other users are deleting these mails. Let the user login to the domain and check his delegates in the Tools menu and then options. Also, check AD Users & Computers to see if someone has permissions on his mailbox (thought it was the Exchange general tab, open AD USers & Computers on the Exchange machine, else you won't have these tabs...)
Other [possibility might be that his mailbox is in cached mode, then he wil have to tab the Send?Receive button to get his mail..