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Undeliverable sending, but deliverable reply;  duplicate account in Exchange Manager

Posted on 2006-05-16
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Last Modified: 2013-12-03
I deleted an account in exchange and then created one with an identical name.  Soon after, I started getting undeliverable e-mails to that account.  I ran the "Cleanup Agent" in Exchange Manager & purged the corrupt account, but I am still getting undeliverable e-mails to the e-mail address from internal addresses.  External e-mails go though no problem.  If I send an e-mail from the account to an internal address and reply, the reply goes through.  I am at a loss.  Help  please
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Question by:ctharpe
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LVL 12

Expert Comment

by:aa230002
ID: 16695967
Its most probably a client side issue.
If you are using Outlook 2003, remove cache mode while troubleshooting.

When you start typing the address in the "To" field, it should prompt you with the complete name from cache, use arrow keys to highlight this cache entry in Outlook and press "Del" key from keyboard to delete this entry from cache and then select the recipient from the Global Address list.

Thanks,
Amit Aggarwal.
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Author Comment

by:ctharpe
ID: 16698064
Tried that, I've deleted the cached entry,  selected the address from the GAL and typed out the complete e-mail address, with the same result
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LVL 12

Expert Comment

by:aa230002
ID: 16705021
Copy and paste the complete NDR here please.
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Author Comment

by:ctharpe
ID: 16707740
From: System Administrator
Sent: Tuesday, May 16, 2006 9:24 PM
To: XXX
Subject: Undeliverable:Delivery Status Notification (Failure)

Your message did not reach some or all of the intended recipients.

      Subject:      
      Sent:      5/16/2006 9:24 PM

The following recipient(s) could not be reached:

      XXX on 5/16/2006 9:24 PM
            The e-mail account does not exist at the organization this message was sent to.  Check the e-mail address, or contact the recipient directly to find out the correct address.
            <SERVER.LAN.MYDOMAIN.COM #5.1.1>

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Accepted Solution

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aa230002 earned 1000 total points
ID: 16714301
Try this -->
Go to your Outlook compose window and select the address from Global Address List. double click on this recipient and check the properties, specially the email address tab and see, what is the email address listed there. Take a snap-shot or note it down.

Now, send a message from the account (deleted and recreated), once you will receive this message, click on reply (you said, it gets delivered successfully), now, pull up the properties of this reply address and check the email addresses tab, compare the two.

What if you try to send a message using Outlook Web Access? Are you getting NDR when you send a message to this account from all Outlook clients?

Thanks,
Amit Aggarwal.
0
 

Author Comment

by:ctharpe
ID: 16798475
its working now, I'm not sure what changed,  but something has been cleared and the e-mail address is accepting incomming mail.  
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