Outlook 2003 on Exchange 2003 issue replying to a message using a different exchange account than the one logged in as

Posted on 2006-05-17
Last Modified: 2010-04-08
I have Outlook 2003 on Exchange 2003.

We have a support mailbox that all users have access to.  We also have another user that is called Helpdesk.  

When we are logged into Outlook 2003 using our own account we have permissions to open the Support Mailbox and also to reply as support.  The Helpdesk e-mail address forwards to support mailbox.

When we try to reply to a message in the support message as helpdesk the message still sends as 'Support'

Anyone have any ideas or need any further information?


Question by:nextdigital
    1 Comment
    LVL 104

    Accepted Solution

    That would appear to be normal behaviour.
    Outlook uses the email address that the message has ended up in. If you want to reply as helpdesk you will have to remove the forward and open the helpdesk account separately.


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