Helpdesk software

Posted on 2006-05-17
Last Modified: 2012-06-27
What do folks prefer for a helpdesk/change management software tool for a small/medium business?  We're looking at BMC Servicedesk Express and Kayako - we looked at Remedy AR system, Helpdesk and Change management but it's a little out of our price range.

Any thoughts?
Question by:kronik-
    LVL 3

    Accepted Solution

    we have 50 ppl and we use Track-it!

    it offer free trial
    LVL 7

    Expert Comment

    We used Polar Professional.  Depends on what is out of range and what your needs are per person.  It's about $1500 for 10 concurrent users.  Worked pretty well.  We used it for some time until goign with an in house solution that had a custom reporting package.....

    Expert Comment

    We have been using Track It since it was owned by Blue Ocean(about 7 years ago). We have approximately 200 users. It is very affordable and has many bolt on's based on what you need. The developer of Track It is Numara Software now
    LVL 16

    Expert Comment

    We use Liberum Helpdesk it is free open source software the has a good support forum.

    LVL 2

    Expert Comment

    topdesk is also a good tool to look at for a smaller company

    Expert Comment

    If you have an exchange server on your org you should use huru helpdesk. you need to have  PC ( small one)  whic is gonna be your server, then  install wamp server then install joomla then download huruhelpdesk install on your joomla then configure it. It is free and reliable web base helpdesk software.

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