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Helpdesk software

What do folks prefer for a helpdesk/change management software tool for a small/medium business? We're looking at BMC Servicedesk Express and Kayako - we looked at Remedy AR system, Helpdesk and Change management but it's a little out of our price range.

Any thoughts?

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aiaila

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jdietrich

We used Polar Professional. Depends on what is out of range and what your needs are per person. It's about $1500 for 10 concurrent users. Worked pretty well. We used it for some time until goign with an in house solution that had a custom reporting package.....

cdlamore

We have been using Track It since it was owned by Blue Ocean(about 7 years ago). We have approximately 200 users. It is very affordable and has many bolt on's based on what you need. The developer of Track It is Numara Software now http://www.numarasoftware.com/default.asp

Joe

We use Liberum Helpdesk it is free open source software the has a good support forum.

http://www.liberum.org/

Joe

cschipper

topdesk is also a good tool to look at for a smaller company

http://www.topdesk.com

KONYALI

If you have an exchange server on your org you should use huru helpdesk. you need to have PC ( small one) whic is gonna be your server, then install wamp server then install joomla then download huruhelpdesk install on your joomla then configure it. It is free and reliable web base helpdesk software.