Outlook 2002 - unable to Send/Receive, unable to delete emails...

I get the following errors:

When trying to Send/Receive:   Sending and Receiving' reported error (0x8004060C) : 'Unknown Error 0x8004060C'

When trying to delete any email:  The messaging interface has returned an unknown error.

I tried searching through the Microsoft Knowledge Base for an answer and found the only solution to similar (not exactly the same problem) issue would be to make sure that all windows XP and windows office updates and service packs have been installed.  My PC is totally up to date (Windows XP Service Pack 2 and Office Service Pack 3 are installed on my PC).  The knowlege base said that the send receive error was due to a problem with the MAPI file(s).

I am thinking that some file got corruped, so I first tried uninstalling and reinstalling outlook, then I tried it with the entire Office Suite.  No luck!

The problem started yesterday when I tried sending an email with a large file attachment, but I then forced outlook closed after it stopped responding.

Any help or sugguestions would be welcome.  Thanks!

Who is Participating?
SembeeConnect With a Mentor Commented:
Reinstalling Outlook doesn't fix these sorts of problems.

There are three methods only to fix these problems...

1. Recreate the Outlook Profile using the Mail Control Panel applet.
2. Recreate the Windows profile. Reboot the machine, and login as an administrator. Rename the profile directory.
3. Wipe the machine.

IO_DorkAuthor Commented:
which one of these has more chance of success?  Why does this problem occur, what is the root of it? and if I recreate the outlook profile does that mean I have to reimport all my outlook items like contacts, inbox items, sentbox items, notes, etc....do I end up losing anything here?
war1Connect With a Mentor Commented:
Greetings, IO_Dork !

Check the Outbox to see if the email with attachment is still stuck in trying to send.

1. Register an important send/receive library file.  Go to Start > Run and type regsvr32 inetcomm.dll

2. Check if antivirus email check is slowing sending and receiving.  Disable it.

3. In the account settings, Advanced settings, change the server timeout time from 1 min to 5 min

4.  Check with email provider Tech Support to determine if server is having trouble.

5. See this troubleshooter for not sending

Best wishes!
Cloud Class® Course: CompTIA Cloud+

The CompTIA Cloud+ Basic training course will teach you about cloud concepts and models, data storage, networking, and network infrastructure.

IO_DorkAuthor Commented:
The email is not stuck in the outbox, its no where to be found, not even in the sent box, so I guess It got deleted or did not send at all.

Checked the antivirus email settings and its not slowing things down.

The emails seem to come in - that is that my status box says for example receiving 1 of 6 messages, but then when it gets to 100% nothing actually comes through all there is left is the error message I mentioned earlier.

I am able to get email both through webmail and my outlook express.  I tried creating a new profile in outlook and that worked perfectly just like Simon suggested to do.  Its just my original outlook profile is the only one not working.  I would like not to have to reimport all my stuff into a new outlook profile, but if that is what I have to do than so be it.

To verify, you did re-register the send/receive file?  Go to Start > Run and type regsvr32 inetcomm.dll

Some part of the profile is corrupted.  You can try a system restore to day before the problem started with the present profile.

If no joy, then the new profile is your best bet without a lot more troubleshooting.
IO_DorkAuthor Commented:
I'll try the re-register now, but I know the system restore does not work anymore, b/c for some reason there are no past restore dates on my pc anymore.  This is a mystery as to why this is happening, therefore restoring my pc is not an option anymore.

Although, when I did create a new profile and delete the old one, I still have the same problem only after I try importing all the items from the old profile - import items from the original outlook.pst file.  I guess this file is really corrupted and I guess that means I am really screwed.
IO_DorkAuthor Commented:
ok, the re-register comand did not work.
Have you run ScanPST or Outlook Recovery on the old Outlook.pst file?

Recover Damaged Outlook PST File
Outlook Recovery
http://www.officerecovery.com/outlook/index.htm   Demo recovery
IO_DorkAuthor Commented:
did not know about ScanPST or outlook Recovery but I did remember that I have Norton Ghost 9.0 and I was able to restore my outlook.pst file that was backed up earlier this week.  So everything is back to normal now, but I did loose all new emails since the backup file was created, but that is not a big deal.

Thanks again everyone for all your help!
IO_Dork, glad you are able to recover most of your emails.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.