• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 235
  • Last Modified:

When did the Outlook Client receive a particular Email from the local Exchange Server.

I have a client that says he received an email two days after another client on the same Exchange Server received the same email that they were both addresees in  (the original email.)
From viewing the Internet message header, I can see when the sender sent the message,
and when the local Exchange server received the message but I would like to know
when the user (client) at the receiving end, logged on, and received the message from the local exchange server.
(I am not sure whether the original client's complaint is genuine however the local Exchange Server does have NetIQ's Mail Marshall onboard and there may possibly be a delay somewhere at the receiving end)

0
jwjjwj
Asked:
jwjjwj
  • 2
1 Solution
 
ECNSSMTCommented:
Look in Exchange's ESM, go down to Tools > Message Tracking Center.  

Give all relevent email information sender, recipient, server, send time frame and it'll locate your message(s).  When you double click on a discovered message, it will present you with all of the relevent information.

Regards
0
 
jwjjwjAuthor Commented:
Thanks for your help, however, When I use the ESM i get the response quote The tracking database on "server" is not available or the message has left the exchange server
Question. Do I have to turn on tracking ?
0
 
ECNSSMTCommented:
Hi  jwjjwj,

oops, yes it has to be enabled.  I forgot that "minor" point; I use the tracking tool very often on Exchange.  

I'm not thinking...

Regards,
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now