usb unknown device, device not recognized
Posted on 2006-05-18
Hello, I don't know what to do. I have a Dell Pentium 4, diminsion 3000, Windows xp home edition. When I plug in my new Mobiblu cube mp3 player I get a - USB device not recognized, then says one of the USB devices attached has malfunctioned, and is not recognized. Device manager lists it as an unknown device, its properties say that no driver is installed, even though I used the enclosed software, & downloaded drivers from their site. I've tried every USB port, unplugged every other device, uninstalled, reinstalled, every thing I could think of. (Which, let me add, wasn’t much.)I've tried the MP3 at a friends, who has the exact same Dell as I, same thing happened. Then another friends HP, worked automatically. I really cant remember, if I followed the order of what to pull in where and in what order, the same. Ex: plug USB cord into computer then into player. So any way, I called Mobiblu’s contact number and they said they have heard of people with dells having problems and to talk to Dell. So I talked to dells hardware tech support, no help. They advised me to call their "million dollar an hour" software support line.
I don’t follow a lot of what I’ve been reading, trying to find answers myself; support - forums. So talk slowly, ok! tmtomuchgugg