Help with wireless installation
Posted on 2006-05-18
I have a customer who I recently installed a wireless network for.
The main PC and router sit on the bottom-level of a split-level home.
His son's PC is upstairs, though in very close proximity (across the hall) to his office.
He purchased a Netgear router and adapter. I will tell you upfront, that I am not very familiar with Netgear.
It seems that when I go over there, I change some configurations and get the network working for him. As little as a few hours to a day or two later, the network quits working.
I have tried moving the antenna, changing channels, changing security, etc.
The last message I received from him stated that he was receiving the following error.
"This connection has little or no connectivity. You might not be able to access the Internet or some network resources.
This problem occurred because the network did not assign a network address to the computer."
I thought that perhaps the problem was that there was enough of a network hiccup that the wireless PC could not update its DHCP lease information. So, I sent him instructions on setting it to a static address, but I am told that it still is not working.
So I am presuming that the problem lies with something I am missing with the Netgear configuration. Thus, I am seeking Netgear-specific wireless experts to help me troubleshoot and rectify this problem.
Both systems are running XP Home, SP2. I have tried using both Netgear- and XP- managed wireless configuration. The signal strength averages about 84%. When it was set to an automatic channel, it would use 11, then continually scan for another channel and drop the connection while doing so, until it returned to 11. I was able to force it to 2 and it worked for me, while I was there.
If you need further detail, please do ask.
Thank you in advance for your time and support.