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Problems with HP StorageWorks Ultrium 215, TapeWare 7.0 SP3b

Whenever trying to format (brand new media), I get error 529: "Device has detected a media error..." I tried with an older (empty) HP cartridge, and a brand new Sony one (identical model number to the ones previously being used).

Also, when trying to run a backup, it tells me to insert tape with label X. The specific tape _is_ in the drive. I used "Identify Media" to verify (so something is still working).

I'm at a loss of what to do next...

Thanks guys

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olyrick
Asked:
olyrick
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1 Solution
 
rindiCommented:
Check the cabling and the terminator. If that doesn't resolve the issue, and you have also run a cleaning tape, the drive needs servicing.
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olyrickAuthor Commented:
I haven't had a chance to take the system offline to open up the box, but even after using a cleaning tape, the problem persues.

Is it possible that there is just a software problem?
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rindiCommented:
That's very unlikely from what you have described.
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olyrickAuthor Commented:
The power supply on this machine burnt out, and after replacing the PSU, the tape drive worked.

A few hours later, the server completely froze up (nothing in event log). When it rebooted, the SCSI card would get stuck when was scanning for the tape drive. A few pushes of the reset button on the tape drive and a few restarts later, everything seems to be working fine.

I've been monitoring the server for a while, and everything seems alright for now... is it possible I still have a problem lurking around that I should investigate?
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rindiCommented:
If the PSU burnt out, this could have been caused by the system getting too hot, insufficiant cooling. This often happens when there is too much dust inside or fans aren't working. Clean out all of the dust and also make sure the fans are running smoothly, if not, replace them. Aburnt out PSU itself can also kill mainboards or whatever is connected to it, but these things can be difficult to diagnose as these problems can be intermittant and usually aren't pinpointable to a single device.
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olyrickAuthor Commented:
Actually, the PSU burnt out because the AC unit blew, causing the sealed off room to get very hot... hopefully the tape drive doesn't hang the system on boot next time.

Thanks for your time!
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rindiCommented:
your welcome
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