spyware/virus infected Laptop. cannot save the data to an external media. hard drive making "clunk" noise.

Posted on 2006-05-18
Last Modified: 2013-11-16
A Laptop-XP Home with Office 2003 looks like it is infected with spyware and virus. The last time it was used was visiting

I did the following in safe mode:
Ran Trend Micro's online virus/spyware cleaning.
Ran Ad Aware, Spybot and Windows Defender. Detected spyware and deleted them.
Installed Panda's online scanner which found some spyware and fixed them.
Installed AVG(Grisoft) and it found no virus.

Upon rebooting:
The Laptop has Norton Internet Security 2005 which errors upon booting in normal mode. I tried unistalling NIS but it wont work. I also used Using the Norton uninstall tool :

This does not work too.

So I decided to reinstall the operating system after saving the data on a CD or Memory stick but the files wont copy. It errors out saying that files cannot be copied.

I also heard the hard drive making a "clunk clunk" sound which makes me think that the hard drive is going bad.

I just want to save the data which is Microsoft Word and Excel files to an external media. Please suggest ways to do this.

Question by:S T
    LVL 42

    Accepted Solution

    there are 2 options
    1) make a bootable OS using something like BartPE.  boot up on that cd, and you can copy the data from the drive to an external device
    2) take the drive out of the computer, and install it in another computer as a slave drive.  then transfer your files.

    if the drive is going bad, you may not be able to get all of your data.  but one of the two methods above will bypass the virus/spyware/OS issues you were having.

    also, i recommend running a hard drive diag before you try to install your OS again.  i have found drive fitness test (DFT) works on most drive types.  run the advanced test.  if the screen is green, the drive is ok.  if the screen is red, it will give you a disposition code.  you can look up the disposition code in the user's guide.
    DFT :

    by the way ... you will need to make your BartPE cd on a working computer.

    Author Comment

    by:S T
    Hi zephyr_hex,

    This is a Laptop. How do I make this Laptop's Hard Drive a slave on a Desktop ??

    LVL 42

    Expert Comment

    you would need an adapter.
    it looks like this:
    they are sold in most computer hardware stores
    LVL 42

    Expert Comment

    if you dont want to get an adapter, you can always use BartPE.  it will take you about 10min to make your BartPE using pebuilder on a good computer.  then burn the image to a cd.  then boot your laptop up on the cd.  make sure your usb device is connected to your laptop BEFORE you boot up on BartPE so it will detect the external device.  BartPE wont recognize it if it's connected after the boot.

    Author Comment

    by:S T
    Thanks zephyr_hex

    Will do what you suggested.

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