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Fax Services in Small Business Server

I am using SBS 2003 and the fax services run great, but!!!!  it only works when there is someone actually logged on to the server "whether it be remotely or not" someone just has to be logged in, I have it set to receive faxes automatically and put them in the sharepoint website, and it does this well except when the server is on on no one is logged on, The fax from what i understand is a system service, so it does run whether or not someone is logged on, and even when I do log on its not like I turn anything on, but for someone reason it will not answer or send faxes if someone is not logged on to the server, I would like to know whether or not this is just the way it is for everyone or am i having problems, cause I log on and off all the time, but when I forget to stay logged on we miss faxes
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MarcValme
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MarcValme
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2 Solutions
 
myfootsmellsCommented:
that's odd.  let's make sure it's indeed running as a service.

start > run > services.msc

look for the service titled "Fax."  The settings should be Automatic and log on as Network Service.

let me know.

michael
myfootsmells
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MarcValmeAuthor Commented:
I just checked and all that is fine, I used the default configuration and it is running as a system service, one thing though the modem that i used was not made for sbs 2003 it was made for XP but the xp drivers seemed to work, and when i am logged on i do get faxes
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myfootsmellsCommented:
now when you log off, and you dial your fax line does your fax pickup?
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MarcValmeAuthor Commented:
still when i log off faxes arent received, its real annoying I really wish i could figure out what was wrong
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myfootsmellsCommented:
now when you log off, and you dial your fax line does your fax pickup?
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MarcValmeAuthor Commented:
no it does not it just rings out
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myfootsmellsCommented:
have you tried re-running the fax configuration wizard?

michael
myfootsmells
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MarcValmeAuthor Commented:
Yeah I tried that a couple times, still no luck
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myfootsmellsCommented:
do you have another machine you can move the modem to?  what kind of modem is it?  you should really find Windows Server drivers instead of using the XP driver.

michael
myfootsmells
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
What brand modem is it?

Also, how did you configure the fax services?  There is a complete how-to paper here: http://sbsurl.com/fax

Jeff
TechSoEasy
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MarcValmeAuthor Commented:
I configured the modem and the fax service with all the default configurations, thats not the issue and I ran the fax wizard a few times, but I Micheal, you did bring up a thought, this modem does not have server 2003 drivers it was configured with XP drivers, I am not to sure what moving the modem to another machine would do though, but I will get the make an model of the modem in the morning, All I know is that its a US robotics winmodem, the did not have server 2003 drivers
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myfootsmellsCommented:
Yuck the horrid US Robotics WinModems.  I'll bet you a beer that, that's whats causing your problems.

Michael
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
So would I.  You don't want a $9.95 modem in your server.  Generally I recommend most any kind of internal BUSINESS CLASS fax card.  At a minimum, something like a US Robotics Performance Pro or equivalent.  If you have heavy fax use, you should get at least a Brooktrout TruFax 100.

Jeff
TechSoEasy
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MarcValmeAuthor Commented:
PROBLEM SOLVED bought a performance pro modem (techsoeasy) got rid of the horrid winmodem (myfootsmells), Thanks a whole lot, "myfootsmells" next time your in brooklyn new york, send me an email, your beer is on me,

P.S. Dr, Schalls Odor eaters should help
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myfootsmellsCommented:
Awesome!  Glad everything worked out and I'll take you up on your offer -- one day.

Michael
myfootsmells
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