ZoneAlarm working strange ever since Vonage

Posted on 2006-05-19
Last Modified: 2013-11-16
Hi, about a week ago I installed my new Vonage setup. I have 2 computers behind a router (my main laptop, and a secondary desktop) and I plugged my laptop connection into the Vonage box. Shortly after that things started acting up on my laptop. My laptop normally goes into "hibernation" I guess you call it, when it's inactive for 15 mins or so (or if the lid is closed). Whenever it would do this and I resumed using it, I couldn't web surf, nor get email. It just wouldn't clue in to my internet connection. But as soon as I shut off my Zonealarm, it would work fine. Then if I would put ZoneAlarm immediately back on, it would resume working. It's like it couldn't re-connect after coming out of hibernation with ZoneAlarm on, but once it DID get reconnected, I could put ZoneAlarm back on and it would carry on okay.
   Also, I notice when things have resumed after I relaunch ZoneAlarm, connectivity is just "slower". Web surfing, email... things just respond slower, but they still work. Weird, eh? And I'm on a very fast cable connection here.

Question by:aztec
    1 Comment
    LVL 9

    Accepted Solution

    I have seen this many times with ZoneAlarm. ZA starts up as a a service and connects to what it needs, takes over the interfaces on the computer (network and local) and intercept any traffic to them. When a laptop goes into hibernation, strange things happen to those interfaces and ZA effectively loses control over them. Upon restart, ZA doesn't know they exist and needs to be restarted to re-establish the control.

    ZA ALWAYS makes network connection slower in my experience so not sure if this relates to the hibernation issue or not.

    Basically, I turn it off most of the time which negates the purpose of having it I guess !!!

    Hope this helps

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