Online vs Connected status: what's the difference ?

Posted on 2006-05-19
Last Modified: 2011-10-03
We have Outlook 2003 clients connected to an Exchange 2003 server. Most users are local, some are remote (using vpn or RPC to connect to the Exchange server. All are using cached mode in Outlook.
Most of the time, the status displayed in the bottom right hand side shows "Connected". Some users are telling me that, on the same machine, sometimes it shows "Online" instead of "Connected", and that it seems slower when it says "Online".

What's the difference between Connected and Online ? What makes it switch to one or the other. Does Online only apply for remote users ? I can't see much of a difference between the two, but would like to have a good explanation to give them, or learn of the difference if there's one.

Question by:ndidomenico
    LVL 20

    Assisted Solution

    My understanding is that it depends if you're running Outlook 2003 in cached mode or not. If "connected" then you're running in cached mode where a copy of your mailbox is consistently synchronised with your local offline copy or .ost file. If "online" then you're not running cached exchange mode and are directly connected to your mailbox on the server. To verify that Outlook 2003 is running in Cached Exchange Mode in Outlook 2003, right-click the mailbox folder, and then click Properties. Click Advanced, and then click the Advanced tab. Verify that the Use Cached Exchange Mode check box is checked.
    Setting Up Outlook 2003 Cached Exchange Mode Accounts
    Deb :))
    LVL 18

    Accepted Solution

    see "about connection behaviors" in the help

    Author Comment

    Thanks for the answer.

    I have to split points for the following reason:

    Although Debsyl99 gave me first the correct definition of the two modes, meintsi brought me to an "official" Microsoft description of the two modes (and all of the other as well) that I could give to the interested user. Boy did I search, without success, to find this kind of document.

    Thanks both.

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