Unity VM has random busy signals

Posted on 2006-05-19
Last Modified: 2008-01-09
When my users try to check their VM they get a busy signal, after a few minutes they can reach their VM. This has happened twice in the last 2 days.

How do I troubleshoot?
Question by:pietila
    LVL 2

    Expert Comment

    Is this Unity or Unity Express?

    Author Comment

    LVL 22

    Expert Comment

    im still very new to unity, so im not sure exactly where to go to check this, but do you have enough ports available for your users?  it sounds as though you have a number of users checking at once and they are loading up the allocated ports.  when they check again a few minutes later, the ports are free.

    Author Comment

    I had the contractor come out that installed CM & Unity. He found that it was a configuration issue. The line group for voicemail started at 1050 & went to 1065, the number for accessing VM was 1050 so the first user to access VM got through. The second person to access VM did not get through because the access number was already busy with the first caller.

    What we had to do was change the access number for VM to 1049, then when the first first user to access VM got through he gets 1050. The second user to acces VM would get 1051, etc.

    Problem is resolved.
    LVL 22

    Expert Comment

    good to hear.  

    check out the help page for options of closing your question:
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