Server 2003 Fax won't send faxes, always reports Busy signal
Posted on 2006-05-19
Ok, Windows Server 2003 (2 gb ram, 3.2ghz proc., raid1 120gb, 56k modem). We've installed the fax service, and for over a year, it's worked great. After a brief power "blip" in the building last week, the fax service no longer works...at least, not correctly.
We sent out a mass-fax (137 recipients) and as it dials each number, it reports that it's busy...every single number. I got suspicious and called a few, and sure enough, i get rings...no busy signal. Anyway, i suspect the fax service is corrupted, so I uninstall Fax and reinstall it. I sent a fax from the server to our local phone number, and Voila!, it works.
I then try sending it to all 137 fax numbers and it locks goes back to it's old habit of reporting every number to be busy.
As I type this, I suspect the modem could have gone bad from the power "blip" last week, but I haven't changed it out yet. However, since it did work to one fax number, I guess I'm not 100% sure it's a hardware problem. After getting the busy signal w/ the mass-fax, i tried just 1 number and it didn't work either, so it's not a "quantity of phone numbers" problem.