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What is the SMTP Address for Exchange Server

Posted on 2006-05-19
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Last Modified: 2010-03-06
I hope that this will be a quick and simple question to answer

I am trying to configure the alert notification of our Antivirus software to send me an Email, but I am having problems entering the SMTP Address as the one I am entering is not working.

I am entering servername.domain.local (this is obviously not the exact names used)

Is this correct or should I be entering something else.

Steve24

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Question by:Steveh24
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Author Comment

by:Steveh24
ID: 16722525

I should add that we are using an SMTP Connecter as a Virtual SMTP Server

Steveh24
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LVL 20

Expert Comment

by:Debsyl99
ID: 16722534
Hi
Have you tried just the servername or failing that the ip address of the server? What av software is it?
Deb
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LVL 104

Expert Comment

by:Sembee
ID: 16722560
You can't be using an SMTP Connector as a virtual server.
The SMTP Connector uses the virtual server to send its email.
Furthermore, the SMTP Connector has nothing to do with the reception of email - it is only concerned with the delivery.

Cheats way with these sorts of problems is to send the email via your ISPs SMTP Server. It goes out, comes back in again, but that is fine. That is what I tend to do, so that there isn't a reliance on the Exchange server, and I don't have to configure relaying.

Simon.
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Author Comment

by:Steveh24
ID: 16722635

The software I'm trying to configure is McAfee groupshield, but I'm also having exactly the same problem with the APC Powerchute software for our UPS's

The Exchange Server is running perfectly, so no need to change the SMTP Connector settings

In the old days some bright spark did configure our SMTP to use our ISP's, but they got very anti about it becasue of the volume of traffic we receive including all the spam and spyware, so they Blacklisted several of our public IP Address's, so if anyone else is doing this be warned and if you have an Exchange Server then you should be hosting your own mail using DNS.

Steve24
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Author Comment

by:Steveh24
ID: 16722646

Deb

Sorry, didn't answer your question.

Yes I did try using our servername and the Servers IP Address, but no joy

I have tried servername.domain.local and servername.domain.com

Steveh24
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Expert Comment

by:Sembee
ID: 16722662
For some people, sending email by DNS is not an option.
You shouldn't have been blacklisted for receiving viruses and spam. Everyone receives those and there is nothing you can do about it.
If you were sending them, either knowingly or unknowingly, then you will receive no sympathy from anyone.

As long as the name on the server resolves, you should be able to use it for both of those applications.
Furthermore if the email is going to an internal recipient it should be delivered correctly. If you are trying to send an email to an external recipient, then you may have problems.

Simon.
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Author Comment

by:Steveh24
ID: 16723856

Simon

Yes I am trying to send to an external recipient, my home Email address, as the only time I need to know about a UPS failure or Virus detection is when I'm not in the office.

I have tried NSLOOKUP using the same address as used by all of our Outlook clients and that resolves ok. ie. servername.domain.local

Steve

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Expert Comment

by:Sembee
ID: 16724798
The relay settings are stopping you from sending the email message.
If you were sending to an internal user then it would work fine.

Two solutions.

1. Configure relaying on the Exchange server to allow these devices to send email to the external account.
2. Create a mail enabled contact for the external address. Then create a distribution list containing the mail enabled contact, plus any internal addresses that you want to receive the notifications. Configure the application to send email to the list.

I don't like to enable any kind of relaying by IP address if I can avoid it - which is why I prefer to use an external SMTP host from the ISP if possible, or use a list.

Simon.
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Expert Comment

by:bilbus
ID: 16726057
sembee is correct
if you were using a email client you would be getting relaying bounces.

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Author Comment

by:Steveh24
ID: 16732703
I don't like to enable any kind of relaying either.

I have tried to use our ISP's SMTP server, but I am running into a problem with a valid user account, as I don't think this can be one of our exchange server accounts as it would be from a different domain to that of our ISP, the net result is that sending an Email still fails.

I have also tried configuring the APC software to send a message to my intrernal Email address and that fails as well.

Steve

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Author Comment

by:Steveh24
ID: 16741905
I have solved this problem, although the solution was a bit bizzare

The problem was that the utilities I was setting up (PowerChute and McAfee Alert) needed to Telnet the message, but when I tried to Telnet to our SMTP address, it failed and when I checked the settings on the Firewall, it was neither allowed nor disallowed, so I set up a new rule to allow Telnet on Port 23 both in and out and now everythnig works fine and I can send the Alert Emails I have been trying to setup.

Thanks to all those who tried to assist.

Could someone from Community Support delete and PAQ this question.

Steve
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