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Remote support question

I need to set up support of my family in France from England.
We both have home computers running windows Xp Pro and are both connected to the Internet using broadband.

What is the best "free" solution to enable me to take control of his PC and do any necessary remote support work on it.

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Chris Michalczuk
Asked:
Chris Michalczuk
1 Solution
 
Lynton JenningsIT DirectorCommented:
Hi there,try a program called NetSupport Manager, they have a demo that can be downloaded... I can't remember the site's address , but if you bang it into google youll see many many site containing info on this product, i have used it for a very long time..It is fantastic.
Regards
LJ
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Lynton JenningsIT DirectorCommented:
Here's the link..

http://www.netsupport-inc.com/

Let me know if this works...

Regards
Lynton
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jhanceCommented:
XP Pro has BOTH the Remote Desktop Server AND Remote Desktop Client built in.  This is a secure protocol (RDP) and is free with XP Pro.  Why buy a 3rd party utility?  Just ENABLE and use Remote Desktop.

Enable it in My Computer>Properties and the REMOTE tab.  Enable the REMOTE DESKTOP checkbox.  To connect, use the Start Menu>All Programs>Accessories>Communications>Remote Desktop Connection

All you need to do is:

1) Be sure you have port 3389 enabled through any firewall/router and the Windows XP Firewall.
2) Be sure you know the IP address of the remote system.
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Naser GabajCommented:
Greetings chrismichalczuk,

Try Hamachi,

http://www.hamachi.cc/download 

it's great, and it doesn't require port forwarding, much configuration, and it's hassle free.

Don't forget it's FREE. :)

Good Luck!

Naser
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Lynton JenningsIT DirectorCommented:
Hi,

Remote Desktop is nice to use, but it is very limited compared to NetSupport Manager... With NSM you can either watch a client or share the "mouse" with the client or control the client and "lock" the machine you can choose to allow the client to view what you are doing by blanking his screen and so on, you can draw a system inventory of the PC. You can log off a user, shut down a PC, reboot and PC. You can even check any services running on that machine or close applications etc.... very very powerful, it has a very nice security system... you can do remote deployments etc....

I use this software to control about 43 machine country wide, i even control a few PC's in England from time to time, I am in South Africa.

Regards
LJ
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Chris MichalczukConsultantAuthor Commented:
Naser I have downloaded the Hamachi virtual VPN onto 2 local machines at home - I have created a network using this and connected both machines 2 it.
they have given me an IP . I have connected the other machine and I can see that in my virtual network.

Now I am trying to use remote desktop using the Hamachi ip to connect but it wont work?

any ideas

Lynton i am also downloading NSM as we speak!!!
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Naser GabajCommented:
>>Now I am trying to use remote desktop using the Hamachi ip to connect but it wont work?
Why? is there any error message appeared, or what?
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Lynton JenningsIT DirectorCommented:
chrismichalczuk,

Have you got the IP address of the PC in the other country? If not, you should setup a dynamic IP address, like using "no-ip" I use them, they host free addresses for you, go to www.no-ip.com and you can set up an address there something like "my-remote.no-ip.org" then you run an IP updater on the pc you want to access to permanently update your "web address with your family's current IP address, then you will never need to contact them and ask for an IP.... not sure if you need this info, but i did and i use this on a daily basis!

Let us know!
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Lynton JenningsIT DirectorCommented:
Hello,

Haven't hear anything in a while, are you still stuck?

Regards
LJ
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Lynton JenningsIT DirectorCommented:
Hello?
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