• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 610
  • Last Modified:

Outlook is offline and cannot connect to the exchange server

I get the following error message when i try to setup outlook with an exchange server account;

"The action could not be completed. The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action."

I have a Small Business Server 2003 setup on our local network with around 10 or more client computers. The Computers are XP running outlook 2003. All computers have successfully connected to the exchange server except one which happens to connect to the network remotly with a LAN TO LAN connection (draytek routers)

The problem computer is runnning windows xp pro. this PC has two users the 1st user can collect e-mail no probs by connecting to the exchange server no worries. the second user cannot and just gets the above mentioned message.

i'm pulling my hair out! someone please help...
 
regards,

zac
0
bede123
Asked:
bede123
  • 2
  • 2
  • 2
  • +1
2 Solutions
 
SembeeCommented:
This question would probably have been better off in either the Exchange Server or Outlook topic areas...

Anyway...

If another user works fine on this machine, then one of the standard fixes for outlook problems should fix it.

1. Recreate the Outlook profile using the Mail Control Panel applet.
2. Recreate the Windows profile.

Simon.
0
 
bede123Author Commented:
just relised that this user doesnt have a profile on this PC but for some reason its not letting me make one. all it keeps saying is that the trust relationsship between this pc and server has been lost when i go to add a new user

any idea what this means?

zac
0
 
SembeeCommented:
That sounds like the machine has fallen off the domain.
If you are sure you know the local password, drop the machine in to a workgroup, reboot and then put it back in to the domain.

Simon.
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
bilbusCommented:
You need to apply the connectivity patch that fixes WAN connections having problems connecting to GC servers

I am not sure if that is for SBS, i dont use it.

http://support.microsoft.com/kb/898060
0
 
sentiensxCommented:
bede123, Have you found a fix yet?  I have a computer with a similar problem Ill be working on tomorrow.  Post a fix or current status if you have one.
0
 
bede123Author Commented:
sentiensx , sorry about the slow reply every one, i havent had a chance to get to the teleworkers home just yet. hoping to be able to get there today. will give you an update asap.

bede
0
 
sentiensxCommented:
We had to scrap the user account and create a new one 'user2' with a new mailbox and all.  we re-used the email address as an alias so at least that didnt change but the user had to have a new profile and all.

good luck
sentiensx
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

  • 2
  • 2
  • 2
  • +1
Tackle projects and never again get stuck behind a technical roadblock.
Join Now