[Last Call] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 305
  • Last Modified:

Hard drive failed

I waited too long, now my external IDE hard drive has failed.  It is making a ticking noise as if the needle is catching against something every half second, making a scratchy tick sound.  Ok, I know, it's doomed.  but I shook it a couple of times a couple of days ago and I was able to at lease read it again.  Now unfortunately, I think it's done for.  The  problem is, I was going to get all my data off this onto a new drive and I can't now.  What do you suggest?  No, I have no backups, this is just a personal drive for home that I put my stuff on but it's pretty critical to me!
0
dba123
Asked:
dba123
  • 15
  • 6
  • 5
  • +6
3 Solutions
 
Lee W, MVPTechnology and Business Process AdvisorCommented:
AT this point you would need to send it to a data recovery service.
0
 
dba123Author Commented:
any you recommend?  what's the usual cost for one 200 gb hd?
0
 
Lee W, MVPTechnology and Business Process AdvisorCommented:
These are not cheap - $400 minimum... can run into the thousands.  www.ontrack.com is probably the best known but there are many others.  Just search google for "Data Recovery"
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 
Purple_SkyCommented:
Sorry for the bad news but the price can go up to thousands for even a single file. You really shouldnt sound desperate when talking to them. ( small ones )
0
 
_Commented:
Heard some good things about this one, including the price:
recovery company
http://www.gillware.com/

0
 
scrathcyboyCommented:
Please dont waste money on data recovery until you try this --

1. get another system setup where this drive is only one the secondary controller, it is booting from another good drive which has enough free space to  copy all the data off that you need to get off.

2.  Put the bad drive in the refigerator (not freezer) overnight.  Now take out your drive in the morning, and get your system ready.  Plug it into the secondary controller, and boot and get windows file manager ready immediately, time is of the essence.
3.  copy all of "D:\my documents C:\saved\my documents as soon as you can.  do likewise for the rest of the critical directories, until the drive fails to read any more (about 3 minutes) then repeat procedure.

If this doesnt work, try www.runtime.org -- getdataback program, it can probably recover your data.

If this is a western digital drive, learn your lesson.  They have defective seek arms and this is a common problem with WD drives.  Do not buy any more.  Buy a top brand like IBM-Hitachi instead.  Good luck.
0
 
nobusCommented:
imho, you'll need a recovery cy to recover the data, gillware has been mentioned and is the cheapest known to me.
A drive with the Click of death (i have some lying around) has never been accessible to me, since it cannot load its heads.
0
 
nobusCommented:
or you can try replacing the logic card on the drive; look here (but no guarantee it will work) :
http://www.deadharddrive.com/                              replace hdd logic
http://hddguru.com/content/en/articles/2006.02.17-Changing-headstack-Q-and-A/
0
 
Lee W, MVPTechnology and Business Process AdvisorCommented:
I don't think the logic board will work on the click of death.

And I don't agree with scrathcyboy's statement about Western Digital - if they were THAT bad, they wouldn't offer warranties or be as popular as they are with system vendors.  (Why would any vendor buy a product that's going to increase support costs).  I suggest buying anything you want that has AT LEAST a 3 year warranty on it.
0
 
dba123Author Commented:
All hard drives are the same, this debate has gone on for a long time.  These players have been in business for years, they're not creating crap hard drives, this is just common, hard drives fail and that's it!
0
 
dba123Author Commented:
>>>Now take out your drive in the morning, and get your system ready.  Plug it into the secondary controller, and boot and get windows file manager ready immediately, time is of the essence.

I hardly doubt this will work if I can't even boot
0
 
dba123Author Commented:
I have this hard drive running through an external IDE USB case.  If I can't even get it to register in Explorer anymore, then it has totally crapped out.  I am thinking about carefully taking it apart to check out inside.  This is not a bootable hard disk, it is soley used in my external usb case which I carry to work each day to hold personal files, pics, etc.
0
 
nobusCommented:
with the click of death, it will not work, in the external case, or directly on the IDE.
but i have seen posts claiming that when you tap the drive gently, it started to work - just long enough to copy the data. So if you want to try it, be ready to copy the data
0
 
Lee W, MVPTechnology and Business Process AdvisorCommented:
I have heard of (though never tried) the cooling trick to get drives working again.  You can try it and it probably won't damage the drive further.  As for taking it apart, if you can see the actual disks, you can kiss the data goodbye.  To be able to recover anything you need a clean room - and I don't mean one you vacuumed thoroughly.  If, at this point, the data isn't worth the recovery cost and you just want to see the insides, then go for it... but if you have any desire remaining to recover that data, do not open the drive (opening the USB enclosure is fine, but do NOT open the actual hard drive).
0
 
dba123Author Commented:
I was told that freezing it is a one-time chance.  That it may work but if it doesn't, all your data is wiped out.  I'd rather spend the money to get the data.
0
 
nobusCommented:
then have a look at gillware, they have a good record and prices !
0
 
AndreDekoltaCommented:
Yup, done it a couple of times.  But, you'll usually only get one crack it.  Put the drive in a plastic bag then the freezer.  I have no idea why it works, but it does.  Or it least it has for the couple of times that I've tried it.  Get some data recovery software.  I use GetDataBack.  Install the software and get your machine ready to plug the drive up as a slave.  Get a small fan to blow air on the drive.  The trick is to get everything setup BEFORE you pull the drive from the freezer.  You may get some, all, or none of your data back with this method.  But, I have tried it...and it worked.
0
 
dba123Author Commented:
here's an actual video of my hard drive and what it's doing:

http://www.webfound.net/harddrive.avi
0
 
dba123Author Commented:
>>>but if you have any desire remaining to recover that data, do not open the drive

yes, you're probably right but there are always exceptions...if you get lucky.  I'm gonna try to replace the board on the back and the reader
0
 
Lee W, MVPTechnology and Business Process AdvisorCommented:
All but guarantee you - you've lost most of if not all the data on that disk.  Thanks for a fun video, but those drive heads ride less than a hair's width above the platters and the dust particles in the air will interfere with the drive.  There's a reason companies charge THOUSANDS for data recovery - they need to build CLEAN ROOMS - http://en.wikipedia.org/wiki/Clean_room
0
 
dba123Author Commented:
wonderful...I should have setup RAID at home, but I am cheap...well, not again, here comes RAID at it's best now into my house!
0
 
hashteCommented:
    You can use on of the multiple Linux Live Cd's there are hanging around. They have an extremely good hardware detection and, if your Windows don't recognize it, maybe Linux will do that. You can try Knoppix (http://ftp.knoppix.nl/os/Linux/distr/knoppix/KNOPPIX_V4.0.2CD-2005-09-23-EN.iso). All that you have to do is to download this CD image, burn it, setting the BIOS to boot from CD, and that's all. You don't need to install it, it will just boot up from the CD. Then you'll get in a visual interface (KDE) and there you can find some Hard-Disk icons on the desktop. Open each of them and try to see which is the "problem-HDD". Afterwards, copy the data you need on another hard drive.

Succes!
0
 
dba123Author Commented:
I just bought a fricking replacement hard drive in order to replace the arm.  I think I got the wrong one.  The model is the same but the P/N is the same except for the portion after the -

MODEL: WD2000JB-00GVA0
DCM: HSBACTJAA

MODEL: WD2000JB-00KFA0
DCM: HSCACAJCA
0
 
dba123Author Commented:
I replace the board from the new to the old, and now it clicks less but still click twice, but at a different rate....ahhhh
0
 
dba123Author Commented:
>>They have an extremely good hardware detection and, if your Windows don't recognize it, maybe Linux will do that

remember, the arm is hitting against the middle of the drive...it's not reading, it's doing what you see in my video so this isn't gonna help at all if the drive can't even function correctly, software isn't gonna do anything for me at this point
0
 
dba123Author Commented:
>>>Yup, done it a couple of times.  But, you'll usually only get one crack it.  Put the drive in a plastic bag then the freezer.  

Yea but I bet your drive wasn't making clunk noises like mine
0
 
nobusCommented:
>>    I think I got the wrong one  <<  i think it too, in the link they said it needed to be exact the same
0
 
pgm554Commented:
Putting a dead drive in the freezer is an "urban" legend.
Seagate posted an article out on their site at one point and basically called it that.
But if your desparate ,I guess praying would have about the same effect as freezing it.

Bite the bullet and find a good data recovery service.
Ontrack has quite a good rep.
You haven't tried taking the drive out of the extenal case and connecting it directly to the MOBO cables have you ?
Worth a shot.
0
 
Lee W, MVPTechnology and Business Process AdvisorCommented:
pgm554 - he's already disassembled the drive exposing the platters - he'll be lucky if ontrack or anyone else can recovery anything at this point.

But the video was kinda cool...
http://www.webfound.net/harddrive.avi
0
 
dba123Author Commented:
>>You haven't tried taking the drive out of the extenal case and connecting it directly to the MOBO cables have you ?

aready tried that, the arm keeps hitting against the base
0
 
pgm554Commented:
he's already disassembled the drive exposing the platters


ARRRRRRRRRGHHHHHHHHHHHHHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

WHAT A BAD IDEA!!!

The data is pretty much history.
0
 
dba123Author Commented:
yea, well it's either that or spend $1500
0
 
dba123Author Commented:
If I repair my drive and the data is still there by luck, you all owe me a beer via mail!
0
 
pgm554Commented:
From your video it appears as if the drive can't find the servo track,
so it could be a bad head on the drive.
I  have repaired drives in my younger days and if you don't have the correct equipment(oscopes and tech manuals)repair will be difficult to say the least.  

There are places that repair for as little as 300 or 400 bucks.

There is a joke that I have seen from time to time in auto repair garages:

REPAIR RATES:

$75 /hr for repairs

$80 /hr if you watch

$200 /hr if you tried to fix it yourself

Guess which catagory this one falls under.

0

Featured Post

Hire Technology Freelancers with Gigs

Work with freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely, and get projects done right.

  • 15
  • 6
  • 5
  • +6
Tackle projects and never again get stuck behind a technical roadblock.
Join Now