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Restoring emails from exchange

Hello,

I have a user with XP and Outlook 2003, It's a new PC, when I connect Outlook to her account on exchange it doesnt download her mails, the inbox is blank she can send and recieve mails but I cant ge the old mails down.

Her PST was deleted so is there any way of getting the mails off exchange. When I go into system manager/Mailbox store/Mailboxes/username I can see her mail box as 174mbs in size.

Is there anyway????

Thanks. Joe

Azhrei1

can you click reconnect in the mailbox manager? Otherwise, try the mailbox recovery center under tools. Then after recovering try reconnecting again. btw, is she working in outlook cached mode?

Azhrei1

maybe u should turn off (or on if it's off) cache if she's using that. In retrospect I guess the problem is client-side.

joe90kane

ASKER

Cache mode is switched off but still no joy. If I go into mailbox recovery center and try to add her mailbox it doesnt pick up on her name or any other name for that matter, very strange and ideas??

Thanks,Joe

Azhrei1

you have to add the mailbox store to the recovery center first... :)

joe90kane

ASKER

OK I've added the mailbox store to the recovery center, not to sure what to do next???

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mrenos

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