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Cannot load ghost 2003 on Toshiba Satellite

HELP!

I have been trying for weeks to use ghost 2003 with Toshiba Satellite A105.

We have 6 of these laptops and would like to install all the software needed and then ghost from one to all the others so the settings are exactly the same, and can easily "refresh" when, not if, users mess up the settings.

So far I have created a boot CD for Ghost 2003 using a unversal boot disk.  The laptops boot up onto the cd and can login to the windows 2000 domain and attach to shares.  However, when ghost 2003 is started, it starts to open up the blue and grey ghost utility, but the main part of the screen is blank with an hour glass stuck in the center of the screen.  

Has anybody seen this before?  Can anybody give many any guidance as to why norton just DIES when it is started?

I have been able to use this boot cd succesfully with other pc's and laptops, but not these Toshiba's.  I am guessing it has to do with drivers, but I cannot seem to find out which or what it would be.

Thank you in advance!

Alan
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dialdnet
Asked:
dialdnet
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1 Solution
 
Irwin SantosComputer Integration SpecialistCommented:
do the notebooks have XP service pack 2 in them?
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dialdnetAuthor Commented:
I have tried with and without applying Service packs.  I have tried with XP Home, which came installed on the laptops, and with reformatting with XP Professional which we purchased to replace the home version.

It is booting up in DOS mode and cannot load past the hourglass.

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Irwin SantosComputer Integration SpecialistCommented:
Got the latest BIOS update?

Also, disable ANY peripheral device in the BIOS temporarily.

post your results.
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dialdnetAuthor Commented:
PheonixBIOS
version is 1.70
on the Toshiba Satellite A105

I disabled Legacy USB support and support for the mouse touchpad ....

Same thing...
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Irwin SantosComputer Integration SpecialistCommented:
check out the hardware compatibility for Ghost 2003
http://service1.symantec.com/SUPPORT/ghost.nsf/docid/2000033111503625?OpenDocument&src=hot&prod=Norton+Ghost&ver=2003&csm=no&seg=hho

locate somewhere at the bottom regarding the Toshiba PCMCIA NIC...  disable AUDIO/LAN/COM/LPT functions. try again.
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dialdnetAuthor Commented:
I am currently upgrading the BIOS to version 1.8  I will post my results.
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dialdnetAuthor Commented:
Loaded 1.80 Bios just fine.

With and without everything disabled, Ghost hangs on loading.

Any other suggestions?
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Irwin SantosComputer Integration SpecialistCommented:
It could be that you "can't" do it to that particular Toshiba.

Out of the box solution.. you can get an IDE notebook hardrive - desktop IDE cable converter and install the drive on a desktop temporary for the ghosting.  Remove the drive from the desktop after completion and reinstall notebook hardrive back into the Toshiba.
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dialdnetAuthor Commented:
What would be causing it to not work on this particular Toshiba?
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Irwin SantosComputer Integration SpecialistCommented:
Frankly, I have no clue.  After reviewing the Ghost support at Symantec, there is nothing that describes your problem.  i would say it is just compability and that you "can't" do it.
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Irwin SantosComputer Integration SpecialistCommented:
but let me insert this 1st...does the drive have a hidden partition?

Also, if you have an earlier version of ghost, you may want to try that.
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Irwin SantosComputer Integration SpecialistCommented:
@LeeTutor...."you can't" is also an answer.
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Irwin SantosComputer Integration SpecialistCommented:
@LeeTutor...what else could there be?  Basic troubleshooting used, and using Norton Ghost is really simple.  If the software doesn't work off the bat on the computer, then the problem is inherent within the hardware & software and therefore Ghost is not compatible.

If there is still a need to Ghost the drives, then removal of the hardrives from the notebooks, and slaving them to another system that is compatible is a work around solution.

Unfortunately, I can't re-edit my comments, but if you look at the progression..."you can't" does apply if in the Toshiba.  So if anyone of my previous "you can't" comments do not suffice, then let this comment apply.
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Irwin SantosComputer Integration SpecialistCommented:
@LeeTutor...cool...thank you :-)
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