Odd error message when attempting to open an attachment in Outlook.  "Can't create file ..."

Posted on 2006-05-22
Last Modified: 2010-04-08
If I could offer 1000 points for this I would!

User has XP-Pro and Outlook 2003.  When a fax comes in to our business for a user it is converted to email and sent to the user by a receptionist as a TIF attachment (we do hundreds a week ... usually works perfectly).

One use gets this message when attempting to open the attachment:  "Can't create file: FAX.TIF.  Right-click the folder you want to create the file in, and then click Properties on the shortcut menu to check your permissions for the folder"

I have changed every permission I can find - making the user Owner of everything!

Please help.  My user is pulling her hair out and is looking at mine like she'd like to pull it out too!
Question by:JayMulkey
    LVL 30

    Expert Comment

    Was it working before with that particular user?

    Anything recently installed?

    Author Comment

    Yes.  It used to work fine.  She does not think she did anything to her PC - like adding software or anything.

    I'm planning on running all the anti-spy programs I have and making sure her anti-virus protection is up-to-date and running right.

    LVL 30

    Accepted Solution

    I was just about to suggest that.... here is my recipe to follow:

    Download and Install.

    Copy and paste your log to:
    Click ANALYZE

    Look for NASTIES and post your results here
    Download Ewido,, install, open program, check for updates, restart computer, press F8 before windows logo appears, select safe mode, open Ewido, run full system scan. let Ewido delete all it finds, if anything is called serious by Ewido, disable Norton's Goback, and run Ewido again.
    LVL 17

    Expert Comment

    Saw something like this with winfax. The original fax had been renamed and that started giving the error. Had to delete the viewer and the fax had to retain the original name.
    LVL 14

    Expert Comment

    There may be an associated form with the fax program that may be corrupt.  (or there may be a corruption in the user's profile; kinda weird there)  You can probably do one of the three ( most probably in sequence)

    1. Unload and reload the form; (if it uses a form in addition to just attaching the TIFF to the email message)
    2. use Detect and Repair
    3. delete and recreate the user's Outlook Profile  (depending on the problem, you may want to rename the Outlook folder and create a new blank Outlook folder under C:\Documents and Settings\username\Application Data\Microsoft.  I usually rename than delete to ensure that I can undo what I did if it becomes necessary)


    LVL 30

    Expert Comment

    @JayMulkey...did you forget us?
    LVL 30

    Expert Comment

    cool. thankyou!

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