weird error prevents PSE 2 from opening
Posted on 2006-05-22
Recently have been unable to open Elements 2. It brings up initial screen with splash, then I get error box that says, across the top: Could not load a transcoding service.
Inside the box is a red button with an X on it and Xerces Panic Error. At bottom is an OK button. When I click OK Elements instantly closes.
I'm running XP Home SP2, keep updates fairly current, run Norton Internet Security and Trojan Hunter Guard and periodically empty temp Internet files. Maybe this could still be a Web nasty. That "Xerces Panic Error" part sounds suspicious to me.
Anyway, I don't have a clue if a legitimate file somehow went missing, or how to fix the problem other than un/reinstalling Elements, which I'm reluctant to do because of all the extras I've added. Thanks for any and all advice.