Dell D610

Whenever I try to undock my laptop for the port replicator I get an error message stating " Cannot undock because com port 1 is in use". But there is nothing connected to the laptop besides a monitor and a usb keyboard and mouse. Any thoughts?
LVL 6
ITHelper80Asked:
Who is Participating?
 
MarkConnect With a Mentor Commented:
Go into the device manager and click on the view tab at the top . Choose -->devices by connection   it should tell you what is connected to the COMport. If there is nothing connected in here, try disabling the comport in the bios.
0
 
spesupportCommented:
this might think that the dock itself is plugged into com port 1 and/or the IR port.

i would check the bios to see if there are any settings pointed to com port 1 that should be changed or diabled.
0
 
ITHelper80Author Commented:
I checked the device manager and nothing was using com port 1, so I then disabled it in the BIOS and I can now undock the laptop Thanks!
0
 
MarkCommented:
You're welcome.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.