Posted on 2006-05-22
Last Modified: 2010-04-25

 My pc has been freezing up lately (daily), and the only thing that brings it back is a hard reboot. Sometimes when I reboot, I get this message:

***STOP: 0x0000001E, 0X7FFDE000, 0XBB85A663, 0X00000070)
      Beginning dump of physical memory
      physical memory dump complete
      contact technical support

I am on Windows 2000, SP4. I haven't made any changes lately...could this be a virus? Thanks!!

Question by:mel150
    LVL 69

    Accepted Solution

    The KB article says it can be a hardware problem in the RAM, cpu, or motherboard.  It can also be antivirus software or a driver.

    For checking hardware causes of freezes, look for an overheating cpu or video card, swap RAM with good ones, and swap the power supply.  It could also be the motherboard, but that is difficult to troubleshoot.
    LVL 87

    Assisted Solution

    Test your RAM with memtest86+, test the HD using the manufacturer's utility, and check the rest using one of the other tools on the UBCD.

    Also try removing the pagefile on your PC (disable the pagefile, reboot, then create a new pagefile of a fixed size, ie min=max).

    Author Comment

    Thanks- I guess I'll ty disabling the antivirus software first.. I'm not all that knowledgeable, so I'm not sure what the memtest86+ is, or what the pagefile is.
    LVL 87

    Expert Comment

    Memtest is the memory testing software and is on the UBCD (the link above). The pagefile is an area set aside on the HD used to swap the contents of your RAM to the disk. This will let the system show more RAM than it actually has, and if too much swapping to disk goes on, it slows you down. Windows, if not told to do otherwise, manages the pagefile by itself, but it is better to have one fixed size, which ensures the pagefile is using a contiguos space on the HD. Normally you would set a pagefile size of 1.5 times the size of your RAM. You can set the pagefile size by rightclicking "My Computer", selecting "Properties", the "advanced" tab, the performance "Settings", the "advanced" tab, and then "Change" on the virtual memory section. The above is how you get there with Windows XP, but win2k is at least very similar.

    Author Comment

    Hi- Thanks to you both-I ran windows diagnostic, and I definitely have RAM problems. I will replace the RAM. I'l split the points. Thanks.
    LVL 87

    Expert Comment

    your welcome

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