Office documents load slowly and right-click menus are slow
Posted on 2006-05-22
I have a clients computer that I am working on and cannot seem to figure out his issue. I do not want to rework his machine (re-image it etc) as he is saying some other machines are starting to have this same issue so I want to track down the problem.
Basically, you have some word documents or excel files or what not out on your desktop. You double-click on one to open it, it takes like 30 -60 seconds to open it. Now, if I open Word itself, then do File: Open or use the recent documents list it loads instantly.
This computer is part of a Domain (university setting) and has one mapped network drive as well as a Zip 100 drive. I have tried upgrading him to Office 2k3, installed all Office and Windows XP SP2 updates to no avail. I've tried unmapping the drive, selectively turning off startup items, killing all running processes, doing disk defragmentation, checking the Event Viewer for relevant errors, removing the office plug-in and removing Symantec Anti-Virus entirely, upgrading his anti-virus to Symantec Corporate Version 10.2, none of which has helped. I've also tried logging in as different users or as the local Administrator account none of which makes any difference. The files still load obscenely slow and the right-click menu takes just as long to appear. I've also checked all the context menu items in the registry and there is only the one default item (so nothing special is trying to load when you do right-click).
The machine is a P4 2.4ghz with 1GB of ram and was behaving normally until last week. No software that I can tell from the history has been installed on the machine that would have caused this to happen last week. I also ran a spyware check using E-Widow and a full scan using 5/22/2006 definition for Symantec Corporate 10 and nothing was found for either one.
The only way i've gotten it to act normally as far as loading of office files in a timely manner is to boot into Safe Mode. I've not tried Safe Mode with Networking but I assume it probably works as well. So, there is something being loaded that doesnt load in Safe Mode that is causing this issue (but that leaves a TON of things to track down!).
Does anyone have any ideas on what could be causing this behavior?
Thanks in advance,