?
Solved

Creation of rasterizer port failed

Posted on 2006-05-22
9
Medium Priority
?
1,588 Views
Last Modified: 2008-01-09
Hello all. I have a user who's trying to create a TIFF file from PDF and is getting this error:

Acrobat could not save a page in this document because of the following error: Creation of rasterizer port failed (page 1).

I've ran a repair and the cleaner on his machine and we're still getting this. I've had him try with different files as well. Can someone tell me how to fix this?

Thanks, Jordan
0
Comment
Question by:JordanKingsley
  • 5
  • 4
9 Comments
 
LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 16741506
Did it work with different files?

Did you try to reinstall Acrobat? Which version are you running? Is it the latest patch level?
0
 

Author Comment

by:JordanKingsley
ID: 16741906
Yes, it's been reinstalled. Version 7.0.7. It is the latest.
0
 
LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 16742036
I've never seen this error message, and I don't know anything about it.

How much memory does the computer have? Can the user create TIFF files with lower resolutions? Are you trying to create color or BW files? Does one work, but not the other?

0
Keep up with what's happening at Experts Exchange!

Sign up to receive Decoded, a new monthly digest with product updates, feature release info, continuing education opportunities, and more.

 

Author Comment

by:JordanKingsley
ID: 16742108
The machine has 512 MB of memory. The user was trying with BW. None of the files will work. I guess my only option will to be a reinstall. Is that what you would suggest?
0
 
LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 16742228
There is certainly something wrong with that installation, or that machine. If Detect&Repair did not work, I would go for a reinstall. U
Do you have any other Adobe software installed on that machine?
0
 

Author Comment

by:JordanKingsley
ID: 16742267
No other Adobe is installed. I'll do a reinstall and let you know if that worked.
0
 

Author Comment

by:JordanKingsley
ID: 16742587
Did a reinstall and still get the same error.
0
 
LVL 44

Accepted Solution

by:
Karl Heinz Kremer earned 2000 total points
ID: 16744133
Let's try this from a different angle: How are you creating the TIFF files? What are the settings used? How big are the pages?
0
 

Author Comment

by:JordanKingsley
ID: 16746435
The CADD guys told me it's a plug in problem that they've seen before. They're going to take care of it. Thanks so much for the help Khkremer ! :^)
0

Featured Post

Important Lessons on Recovering from Petya

In their most recent webinar, Skyport Systems explores ways to isolate and protect critical databases to keep the core of your company safe from harm.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Getting information about Fonts being used in a PDF file A colleague of mine recently faced an issue related to the PDF file format. The PDFs were containing mission critical client information, they were successfully mailed but there was a sm…
Update 21-May-2015: I temporarily removed the source code to make major changes to the program. Regards, Joe In a previous Experts Exchange article, How To Rename-Move a Batch of PDF Files Based on Contents of the Files (http://www.experts-exchan…
In this first video of the three-part Xpdf series, we introduce and describe Xpdf, a library containing nine command line utilities that perform various functions on PDF files. We show where the library is located and how to download it, discuss its…
In this second video of the Xpdf series, we discuss and demonstrate the PDFimages utility, which, in a single command, is able to extract all the images from a PDF file and save each one in a separate image file (PBM, PPM, or JPG). Download and inst…
Suggested Courses
Course of the Month13 days, 22 hours left to enroll

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question