Creation of rasterizer port failed

Hello all. I have a user who's trying to create a TIFF file from PDF and is getting this error:

Acrobat could not save a page in this document because of the following error: Creation of rasterizer port failed (page 1).

I've ran a repair and the cleaner on his machine and we're still getting this. I've had him try with different files as well. Can someone tell me how to fix this?

Thanks, Jordan
JordanKingsleyAsked:
Who is Participating?
 
Karl Heinz KremerCommented:
Let's try this from a different angle: How are you creating the TIFF files? What are the settings used? How big are the pages?
0
 
Karl Heinz KremerCommented:
Did it work with different files?

Did you try to reinstall Acrobat? Which version are you running? Is it the latest patch level?
0
 
JordanKingsleyAuthor Commented:
Yes, it's been reinstalled. Version 7.0.7. It is the latest.
0
Cloud Class® Course: SQL Server Core 2016

This course will introduce you to SQL Server Core 2016, as well as teach you about SSMS, data tools, installation, server configuration, using Management Studio, and writing and executing queries.

 
Karl Heinz KremerCommented:
I've never seen this error message, and I don't know anything about it.

How much memory does the computer have? Can the user create TIFF files with lower resolutions? Are you trying to create color or BW files? Does one work, but not the other?

0
 
JordanKingsleyAuthor Commented:
The machine has 512 MB of memory. The user was trying with BW. None of the files will work. I guess my only option will to be a reinstall. Is that what you would suggest?
0
 
Karl Heinz KremerCommented:
There is certainly something wrong with that installation, or that machine. If Detect&Repair did not work, I would go for a reinstall. U
Do you have any other Adobe software installed on that machine?
0
 
JordanKingsleyAuthor Commented:
No other Adobe is installed. I'll do a reinstall and let you know if that worked.
0
 
JordanKingsleyAuthor Commented:
Did a reinstall and still get the same error.
0
 
JordanKingsleyAuthor Commented:
The CADD guys told me it's a plug in problem that they've seen before. They're going to take care of it. Thanks so much for the help Khkremer ! :^)
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.