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Title: Device cannot start (CODE 10) - C-MEDIA AC97 Audio Device - How can I fix this?

hi i was reading a previous post and i have exactly the same problem. i have just reformatted my desktop and re-installed xp pro. i downloaded all the updates from microsoft and everything is working except the C-Media AC97 Audio Device. i have tried all the previous suggestions and tried the drivers. i dont have the original disc with drivers on as it has been misplaced.
i have just noticed now that the c-media ac97 audio device in device manager has turned into gameport for ch products gamecard 3. still with no sound
i am extremely confused now as to what to do to enable sound on my computer?

Any help would be greatly appreciated.

thankyou in advance.

lol23
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lotage23
Asked:
lotage23
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1 Solution
 
Irwin SantosComputer Integration SpecialistCommented:
What is the motherboard's make and model number?
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lotage23Author Commented:
hi this is the info i got for motherboard from.
motherboard name is: MSIK7T266pro2(MS6380v2.0)
motherboard id: 62.092600999900101111
i hope that helps.
just to update my windows media player is saying that there is no sound card installed now!!
also ive just noticed that service pack 2 as not upgraded properly and computer is only running SP1.
thankyou.
lol23
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Irwin SantosComputer Integration SpecialistCommented:
Here is your audio driver link
http://66.96.84.4/support/dvr_exe/mbd_dvr/viasound75.zip

Download and extract into a location that you can find it. Do not install yet.

boot into SAFE mode, locate DEVICE MANAGER, remove any instance within SOUND.. shutdown the computer and power back up.

When prompted to supply a driver..point to the folder where the extracted audio drivers are located.
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Irwin SantosComputer Integration SpecialistCommented:
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lotage23Author Commented:
hi when u say remove sound do u mean disable the ones possible under sound, video and game controllers in device manager because i have done that and rebooted but it is not prompting me for a driver??
thanks
lol23
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rindiCommented:
Did you really install all the mainboard's utilities and drivers? Often you need to first install a system driver (usually from intel), and after that you can install the actual soundcard drivers, at least if this device is built into the mainboard.
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lotage23Author Commented:
hi i havent installed any drivers i just reformatted with xp disc. i have done this once before previously and it was fine. what drivers do i need to install for the motherboard??

thanks
lol23
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rindiCommented:
Download everything for your motherboard and OS from the manufacturer's site, then install all that, mainly what has to do with the chipset.
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Irwin SantosComputer Integration SpecialistCommented:
@lol23..."hi when u say remove sound do u mean disable the ones possible under sound, video and game controllers in device manager because i have done that and rebooted but it is not prompting me for a driver??"

NOT disable... UNINSTALL, and you do this in safe mode.  What we want to do is have XP re-detect the audio/multimedia hardware.

ALSO, check in the BIOS to see if you AUDIO is enabled.

now to add on to rindi's comment, you will want the chipset driver before the audio (if the audio has NOT been automatically detected).
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Irwin SantosComputer Integration SpecialistCommented:
cool. thank you!
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