Message Tracking shows external email recieved in ESM but does not deliver to client mailbox

Posted on 2006-05-22
Last Modified: 2013-11-15
We have inconsistently recieved emails from First_Lastname/xxxx/

Although it shows up in our ESM, however email is not delivered to the recipients mailbox as shown:

Message History
5/17/2006  4:15pm SMTP:Message Submitted to Advance Queing
5/17/2006  4:15pm SMTP:Started Message Submission to Advanced Queue
5/17/2006  4:15pm SMTP:Message Submitted to Categorizer
5/17/2006  4:15pm SMTP:Message Categorized and Queued for Routing
5/17/2006  4:15pm SMTP:Message Queued for Delivery
5/17/2006  4:15pm SMTP:Message Delivered Locally to
5/17/2006  4:15pm SMTP:Store Driver:  Message Delivered Locally to Store to

Sender claims they are sending emails two methods:
method 1:  via new mail messages works fine and can send/recieve all the time.
method 2: via notes calendar works inconsistently

Sender is using lotus notes email system.  We are on MS Exchange 2003.

Please help.
Question by:jtalbo
    1 Comment
    LVL 104

    Accepted Solution

    That message tracking log shows the message was delivered. If I was seeing that, I would start to look only at client side issues - client side antispam, rules, filters, views etc.


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