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  • Status: Solved
  • Priority: Medium
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Message Tracking shows external email recieved in ESM but does not deliver to client mailbox

We have inconsistently recieved emails from First_Lastname/xxxx/xxxx@notes.xxx.xx.xx

Although it shows up in our ESM, however email is not delivered to the recipients mailbox as shown:

Message History
5/17/2006  4:15pm SMTP:Message Submitted to Advance Queing
5/17/2006  4:15pm SMTP:Started Message Submission to Advanced Queue
5/17/2006  4:15pm SMTP:Message Submitted to Categorizer
5/17/2006  4:15pm SMTP:Message Categorized and Queued for Routing
5/17/2006  4:15pm SMTP:Message Queued for Delivery
5/17/2006  4:15pm SMTP:Message Delivered Locally to xxxx@company.com
5/17/2006  4:15pm SMTP:Store Driver:  Message Delivered Locally to Store to xxxx@company.com

Sender claims they are sending emails two methods:
method 1:  via new mail messages works fine and can send/recieve all the time.
method 2: via notes calendar works inconsistently

Sender is using lotus notes email system.  We are on MS Exchange 2003.

Please help.
1 Solution
That message tracking log shows the message was delivered. If I was seeing that, I would start to look only at client side issues - client side antispam, rules, filters, views etc.


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