System Restore fails.

Posted on 2006-05-22
Last Modified: 2012-08-14
For no obvious reason, my System Restore utility failed. I have a Dell Dimension 8200 running XPSP2. When I command System Restore to run, an error box appears stating: "System Restore is not able to protect your computer. Please restart your computer, and then run System Restore again". That failed a lot. I tried it in Safe Mode also. I tried launching it from the System Config utility. Again no luck. I tried to turn it off and on in normal and safe mode and each time an error message told me that "System Restore encountered an error" and can't be disabled on my drives. I studied the question from gmd024 that was answered by SheharyaarSaahil all with no luck. The only thing I did recently was to upgrade Photoshop CS to CS2. Not much hope there. I really like this utility as it has pulled my pants out of the fire many times and I miss it. Can it be reinstalled from my original windows disk? Can someone help me?  
Question by:petemetzger
    LVL 48

    Accepted Solution

    Hi petemetzger,

    have a look at ramesh's solution
    LVL 69

    Expert Comment

    how much disc space do you have left, please try this, r/click my computer properties>system restore is the settings key greyed out or available, if so click on this and reduce the amount of space to 1%.
    Run a disc cleanup, from start all programs accessories system tools.
    Defrag and run a chkdsk.
    R/click C drive tools or from system tools.

    System Restore encountered an error" and can't be disabled on my drives. >Can't be dis-abled.<

     often times there maybe malware in this instance, trojans can hide in the system restore folder.
    download stinger save it to your desktop, boot to safemode and run it.
    Stinger is a stand-alone utility used to detect and remove specific viruses.

    also install  hijackthis and run it in sfaemode.
    Update yoru anti virus program and run that.

    In safemode your system restore folder will be accessible to scans as windows is not using it.

    Please download HijackThis 1.99.1 and save it into its own folder.

    Open Hijackthis, click  scan and save a logfile
    then navigate to the hijackthis folder and copy out the log file
     contents and paste the log here

     click "Analyse" at the very bottom of this page..
    once you hit analyze it turns to your analyed logfile,
    just scroll down and you can see your analysedlog,
    if there is any problems with it and your not sure what to fix.
    Copy the address/url and post a link to the saved list here.

    LVL 69

    Expert Comment

    petemetzger  please explain this comment>>  When I  >>command<< System Restore to run, an error box appears stating: "System Restore is not able to protect your computer
    rightclick my computer properties>system restore.. is it running? it will say monitoring, to stop it put a Tick in the circle to turn off system restore on all drives.
    LVL 44

    Expert Comment

    There is a way to restore System Restore, but it is a lot of work, and you will lose all your current restore points.  Are you up to this task, or are you looking for an easy fix, which I dont think exists.....
    LVL 23

    Expert Comment

    by:Mohammed Hamada
    Have a look @ this thread...

    If it didn't help then I suggest that you delete all the folders related to the system restore including the points if you only want the system restore to work..

    The folder which saves all the points and informations/ settings to your computer for further restoring process will be saved in a folder called "System Volume Information" Folder, My guessing is that you have a virus/trojan that prevents this folder from being accessed by System restore which cause system restore program to gives you the error message, Simply delete the folder then restart then the folder will be re-created automatically when you run System restore..., Remember that this folder will be existed in all of your Drives.

    The best way to do so is using the " RD " Command in dos mode to delete this folder which is by default set to system attribute and it cant be accessed on safe/normal mode except by some registery tricks..

    After booting to dos mode, or the recovery console goto the C:\ drive and type
    RD /s /q C:\system volume information   then enter


    rd /s /q d:\system volume information   then enter

    If the Dos mode didn't work, you can use Bartpe to delete this folder...

    More info below...
    Good Luck.
    LVL 16

    Expert Comment


    Author Comment

    Hello again Merete and thanks so much for spending so much of your time with your answer (the same goes for moh10ly). I really appreciate it and I love EE more than ever.

    Well, I started with the first entry, that of Jay Jay70, and went to see what Ramesh had to say. It was a very short solution and much to my amazement, it worked. It didn't even ask me for my original XP disk. It seems that I had all the files needed already installed on my C drive. The whole fix took five minutes. I couldn't believe it!

    Here is the URL in case they close this question soon:

    Wam, Bam, and a quick fix, just like that! And a quick 500 points for Jay Jay70, with my astonished thanks.
    LVL 48

    Expert Comment

    its a pleasure, credit goes to ramesh though

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