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SBS 2003 - Exchange / Public Folder issue with Contacts search

Experts I hope you can assist or point me to the right place.

I am running SBS 2003 Standard.  The Exchange side has all the latest service packs and patches.

As of about 2 weeks ago I am unable to search the notes sections of my contacts in the public folder section.

Needless to say I tried everything under the sun to get this to work, but I am stumped.

The search works perfectly find on the contacts in my mailbox.  I am able to search anything within the contacts.  Specially the notes section.

As soon as I create a contacts folder under the public folders I am unable to search the notes, but it will allow me to search the name or phone.  It is very strange.

The clients are running Outlook 2003 with the latest updates.

My goal is to be able to search evertying within the contacts in the public folder as I can on the contacts in the mailbox.

Thanks in advance.

1 Solution
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
If you've installed Exchange Service Pack 2, then you may have missed that the Offline Address Book format has completely changed with this upgrade.  Since you are using a Public Folder for a contact list, and are most likely using Exchange Cached Mode (for better performance), then you need to adjust how the Public Folder Address Book replicates itself to your local machine.  The Offline Address Book is a completely new version.

The relsease notes which describe this are here:  http://download.microsoft.com/download/f/b/5/fb5c54af-fe5c-48e9-be97-f9e8207325ab/Ex_2003_SP2_RelNotes.htm

For the best information on how to configure this in your specific environment, download and then refer to the Exchange Service Pack 2 Online Help:  http://www.microsoft.com/downloads/details.aspx?FamilyID=90bdb404-0f9b-4181-96fa-5871d9c26cf4&DisplayLang=en

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