adarragh
asked on
Cannot access mailboxes on Exchange server
We are having a problem with Microsoft Exchange running on an SBS 2003 server. The problem is thus:-
We can mount the database but we cannot access the mail folder (priv1.edb). When we check the status of priv1.edb using the 'eseutil' command it indicates that there was a 'clean shutdown'.
The users can access the Public folders which are approximately 1.2 Gb in size
The customer had problems with the size of the database and had changed the registery entry to increase the allowed size of the database.
Any ideas?
We can mount the database but we cannot access the mail folder (priv1.edb). When we check the status of priv1.edb using the 'eseutil' command it indicates that there was a 'clean shutdown'.
The users can access the Public folders which are approximately 1.2 Gb in size
The customer had problems with the size of the database and had changed the registery entry to increase the allowed size of the database.
Any ideas?
LeeDerbyshire
What kind of problem are you having? Do you mean that you are unable to connect to any of the mailboxes with Outlook? What error messages are displayed?
what is the size of the priv1.edb+priv1.stm
any errors in the application log that the size has reached 17GB
any errors in the application log that the size has reached 17GB
ASKER
Yes we cannot connect to any of the mailboxes with Outlook.
what is the database size.. has it reached 17GB..
you can apply SP2 for Exchange 2003 to increase the size to 75Gb (customized)
you can apply SP2 for Exchange 2003 to increase the size to 75Gb (customized)
How can I change the store limits in Exchange 2003 SP2?
http://www.petri.co.il/change_store_size_limits_ex2003_sp2.htm
http://www.petri.co.il/change_store_size_limits_ex2003_sp2.htm
ASKER
Yes the database has reached 17 Gb
ok. you have the following options
1) run offline defrag to reduce the size.
or
2) apply SP2 for exchage so that you can increase the size to 75Gb.
you can check the above mentioned article about how to configure SP2 settings
1) run offline defrag to reduce the size.
or
2) apply SP2 for exchage so that you can increase the size to 75Gb.
you can check the above mentioned article about how to configure SP2 settings
ASKER
What is the command to run an offline defrag?
if you have Exchange 2003 then it is recomended to apply SP2. it is good
offline defrag would be a downtime for the users and server because the database needs to be dismounted and it takes time. around 4-5 GB per hour
You can check the following articles regarding offline defrag
How to defragment Exchange databases
http://support.microsoft.com/kb/328804/en-us
XADM: How to Recover Hard Disk Space from Exchange Server Databases
http://support.microsoft.com/kb/255035/en-us
XADM: Exchange 2000 Server Eseutil Command Line Switches
http://support.microsoft.com/kb/317014/en-us
How to run Eseutil on a computer without Exchange Server
http://support.microsoft.com/kb/244525/en-us
Determining the True Amount of Space in an Exchange Database
http://www.microsoft.com/technet/prodtechnol/exchange/2003/insider/trueamountofspace.mspx
offline defrag would be a downtime for the users and server because the database needs to be dismounted and it takes time. around 4-5 GB per hour
You can check the following articles regarding offline defrag
How to defragment Exchange databases
http://support.microsoft.com/kb/328804/en-us
XADM: How to Recover Hard Disk Space from Exchange Server Databases
http://support.microsoft.com/kb/255035/en-us
XADM: Exchange 2000 Server Eseutil Command Line Switches
http://support.microsoft.com/kb/317014/en-us
How to run Eseutil on a computer without Exchange Server
http://support.microsoft.com/kb/244525/en-us
Determining the True Amount of Space in an Exchange Database
http://www.microsoft.com/technet/prodtechnol/exchange/2003/insider/trueamountofspace.mspx
You need to look for Event ID 1221 in your event viewer first, as this will show you how much white space you will gain in the database. If the amount is very small, then you will not gain anything by doing an offline defrag.
Your better option is to install service pack 2. This will also provide you with the long term space - if you don't then you will keep banging your head on the limit.
Simon.
Your better option is to install service pack 2. This will also provide you with the long term space - if you don't then you will keep banging your head on the limit.
Simon.
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