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Rules for common Inbox

I have access to a common mailbox (shared among aout 10 people in the office).  We are trying to setup some rules for incoming and outgoing mail that will apply to this mailbox.

The first rule would be that all incoming mail gets a red flag. The problem is that when I try to set up a rule, they are only applying to my personal mailbox - not the common box.

How do you set rules for common mailboxes?

mamadouthiam
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mamadouthiam
Asked:
mamadouthiam
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1 Solution
 
AndreDekoltaCommented:
You are creating Client rules.  You must have permission to creat server rules.
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mamadouthiamAuthor Commented:
Great.  

Unfortunately, our Outlook person (who should be able to handle this), is new and hasn't a clue.  I passed your response to him and he didn't even get the quesion.

Could you give some more info (step by step even). So that I coudl pass this on to him?

mamadouthiam
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AndreDekoltaCommented:
Need the Exchange administrator to handle this...do you have one?
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mamadouthiamAuthor Commented:
Sorry, that's what I meant by "Oulook person".  I really fdon't get the impression they know what they are doing.  There last suggestion was to logout as myself in Outlook and then log back into the system as the owner of the mailbox (they would have to porvide the password).

Sound right?
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mamadouthiamAuthor Commented:
So,

We set it up so that I logged out as myself and logged in again as the other mailbox owner.  However, when I set up the rule (i.e flag incoming mail), it did not do what I wanted.  Here is the test.

I logged in as myself and sent a test email to "other"- no flag
I logged out and logged in as "other"-flag appears (I guess the client-side stuff kicked in)
I logged out and logged in as myself- flag was there

So, what would the Exchange administrator need to do to make this work?

Many thanks,

mamadouthiam
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AndreDekoltaCommented:
He/she needs to set up a server-side rule for the common mailbox.  Simple to do but needs the administrator to do it.
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