External mail on one user not delivered

Posted on 2006-05-23
Last Modified: 2010-03-19
Using Exchange 2003 with latest updates on 2003 network & XP SP2 OS with Office 2003 Professional.  Only one user affected.  He is unale to receive legitimate emails from clients but gets spam.  We use Sybari for SPAM filtering & legit messages are not in quarantined status.  I did a repair in Office with no change.  I did an uninstall then reinstall with no change.  In Message Tracking Center the messages post as being delivered but nothing in OWA or Outlook.  Any ideas?
Question by:mentisgroup
    LVL 12

    Accepted Solution

    Does the user receive internal messages from other Exchange users?

    Have you tried deleting and recreating his AD account & mailbox?

    Verify the SMTP: address is correct in AD.

    Can he send messages out to those users? If they reply, does he receive it?


    Author Comment

    Resolved - the OST needed to be created.

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