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Emails suddenly deleted

I have a Blackberry 7250 and three times in the last month all of the emails have suddenly disappeared - it looks like each one is being quickly deleted. The last time, it deleted everything except the most recent 25 emails.  

Originally, I was told it was because the Blackberry ran out of memory, but I have been deleting contacts etc.. and had 10MB out of 32 MB available.  There was a very similar question on Experts-Exchange http://www.experts-exchange.com/Programming/Wireless_Programming/Blackberry/Q_21691073.html but it appeared to be a memory issue, and this one has memory available.

The unit is set to keep emails forever.

We use a BES 4.0 with all the service packs and hotfixes. The BB is set to delete on both the BB and server but luckily, when the emails vanished, they were still in Outlook, though no longer accessible from the BB.
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tolenmay
Asked:
tolenmay
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1 Solution
 
WibblyWCommented:
On a BES? Is the user filing the messages from Outllook, and then left the setting to 'hide filed mail' on their BB?
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tolenmayAuthor Commented:
No.  They're just reading and answering emails from the Blackbery then every once in awhile, all or almost all the messages will just delte - you can watch it happen on the BB... they just delete one after the other and you can't stop it.  No other user is having this issue.
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WibblyWCommented:
On a BES or BIS service? Are the deleted mails still on the BIS/Exchange server deleetd items folder?
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tolenmayAuthor Commented:
This is with a BES - the items don't change in Exchange/Outlook - they are still in the inbox; they are just not on the BB anymore.
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tolenmayAuthor Commented:
My guess is it's not a BES issue.  It seems to be working normally.
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WibblyWCommented:
As it only happens with one device, have you tried resetting it?

- Try a battery-out reset. If the problem continues try a
- wipe all data reset, and finally
- a reload OS if all else fails
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tolenmayAuthor Commented:
I've done a reset before, but what you suggested could help.  I talked to Verizon and they're going to replace the unit just in case.  You get the points, though, because I think it's a plausible answer if it ISN'T a defective unit.
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WibblyWCommented:
Thanks :-)
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