Terminal Services Printer Issue

Posted on 2006-05-23
Last Modified: 2008-01-09

I'm having a seemingly phantom issue when utilziing Terminal Services and a particular printer.  The terminal server is hosted by a company that my uses for a third party application.  The printer (Konica Minolta 5430DL) driver has been installed on the remote terminal server as required.  Two of the three workstations are able to access and print to the printer just fine when logged on through remote desktop.  The third however, cannot print, and will not print a test page (it says "Test page failed to print.  Would you like to view the print troubleshooter").  When I attempt to look at the Preferences, I get the following error: "Function address .... caused a protection fault.  (exception code -xc0000005) The application property sheet page(s) may not function properly".

I attempted to recreate the problem by using another terminal server, and the same computer and printer worked flawlessly.  I've also tried using cleanspl.exe on the computer to attempt to clean up all drivers, etc.  I thought that the problem might be caused by some sort of caching of drivers on the computer or the terminal server, but haven't been able to figure out either way.

Is this problem on my end (as suggested by only this workstation not working), or on the terminal server end (as suggested by my being unable to recreate the problem on my terminal server)?   Any suggestions?

Thanks!  Todd.
Question by:sbaylis
    1 Comment
    LVL 13

    Accepted Solution


    Installing 3rd party print drivers on ts is not recommended.  read how to make the ts use the lj 4 or lj 4 plus, or lj 5 driver.

    Make sure the printer driver is named *exactly* the same thing on all three workstations.



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