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IBM Services Centre in Sydney, Australia to fix PC?

Posted on 2006-05-23
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Last Modified: 2007-12-19
I had an IBM NetVista PC that died overnight and want it repaired at an 'authorised IBM technician repair place'. I cannot send it to IBM as the computer is out of warranty. I am located in North Sydney, and would prefer places close by. I can't seem to find any.. anybody know of any?
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Question by:asian_niceguy
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Expert Comment

by:nickg5
ID: 16750503
I am sure this IBM business can direct you to the right place though they do not appear to have a service center. Give them a call

 Location
 
IBM Innovation Centers for Business Partners - Sydney, Australia
IBM Australia Limited
NH02, Level 2
601 Pacific Highway
St. Leonards
NSW 2065 Australia
Telephone: +61 2-9463-5313 or +61 2-9463-5913
Fax: +61 2-9463-5002
E-mail:iic_sydney@au1.ibm.com
 

do not discount a reputable service center that specializes in IBM as well as other brands. There may not be an official IBM service center in your area. Many computer shops can handle most any repair or upgrade for many brands.
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by:nickg5
ID: 16750516
another thought. I am not sure what is wrong with your computer but nowadays it is sometimes cheaper to buy a new and faster unit with more features, than to repair an older one.
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Expert Comment

by:nickg5
ID: 16750551
I went to the IBM site. They have a North America center. If you can give them a call or send them an e-mail. It is a toll free number. They can tell you if a service center in  Sydney or nearby even exist. I did locate one in Singapore if you want it.
IBM North America
1133 Westchester Avenue
White Plains, NY 10604
United States
 Tel:
 Toll Free: 1-800-IBM-4YOU
(1-800-426-4968)
E-mail:
 askibm@vnet.ibm.com
 Web site:
 www.ibm.com/us/

they had a worldwode list of centers.
here is their only listing for Australia. Contact them for an authorized IBM dealer in your area.
http://www.ibm.com/planetwide/au/
 
 
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Author Comment

by:asian_niceguy
ID: 16757029
Thanks for the help -
IBM said I had to search for the authorized dealer myself via yellow pages, which led me to posting this question. Shouldve clarified this earlier.

The client would like the computer repaired and isn't interested in a new PC. This particular PSU is not of the normal 'square' shape, but more of a long rectangular shape. Know of any places which sell it? I have a picture of it below

http://www.dealtime.com/xPO-POWER_SUPPLY_160W_24P6829

The seller looks suss, so I'm not going to buy from them.
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Accepted Solution

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nickg5 earned 1500 total points
ID: 16757067
your link gives me this:
IBM LENOVO POWER SUPPLY 160W

Look here:
http://www.lenovo.com/planetwide/select/selector.html
click on Australia

under resources on the right you see dealer locator.
click there.
Dealers have service centers or can steer you in the right direction.
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Expert Comment

by:nickg5
ID: 16757071
I clicked on dealer locator and there are 11 in Sydney. Call all 11 and tell them what you want and I am 100% sure one of them can get you the part. A power supply is easy to install yourself.
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Author Comment

by:asian_niceguy
ID: 16758142
I called every single number on that list, (including non-sydney) and nobody had the part. I sent a few emails to the ones I couldn't get through to, no reply yet.
I called IBM again to see if there were any other substitute PSU's that could be used - this PSU is unfortunately one of a kind.. might have to ship it from overseas.
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Author Comment

by:asian_niceguy
ID: 16758337
boss won't let me order online overseas, so I've ended up ordering from IBM and waiting this one out, using  a normal sized ATX PSU lying on the outside to keep it running. Thanks for the help though, im sure someone else may find your links useful
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Expert Comment

by:nickg5
ID: 16760314
thanks.....
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