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MS Exchange 2000, Sending Email to Public Folder generates NDR

I am creating a public folder, mail enabling it and giving it an SMTP address. When i try to send mail to it I get an NDR.

Your message did not reach some or all of the intended recipients.

      Subject:      test
      Sent:      5/24/2006 10:44 AM

The following recipient(s) could not be reached:

      inq@company.com on 5/24/2006 10:44 AM
            The e-mail account does not exist at the organization this message was sent to.  Check the e-mail address, or contact the recipient directly to find out the correct address.
            <blizzard.nak.company.com #5.1.1>
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VictorJuri
Asked:
VictorJuri
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1 Solution
 
rakeshmiglaniCommented:
how many servers?
are you emailing it internally or externally?
how much time back was it created?
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VictorJuriAuthor Commented:
Rakesh,

There is only one server in teh organisation. We recently upgraded to a heaftier server. We had both servers running for a while but the old server was removed and exchange uninstalled from it. The old exchange server is just a file server now. I am sending it internally but I also tried to send mail to it externaly and failed on both. the public folder was created about 3 days ago.


Thanks
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rakeshmiglaniCommented:
do you see the email address stamped on this public folder when you check its properties in ESM?
is the Pf visible in MESO container in Active directory users and computers (you will have to switch to Advance View to check this)
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VictorJuriAuthor Commented:
One more thing. ti seems that there is something else going on. I created a user in active directory users and computers also creating an exchange mailbox for this user as part of the creation wizard. This was about an hour ago. I can send mail to that mailbox without getting an NDR but i can not connect to the mailbox from outlook. OUtlook gives me the error: "The name could not be resolved. The name could not be matched to a name in the address list." Hope this helps.

Thanks
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rakeshmiglaniCommented:
check the properties of that user. do you email address stamped?

you had mentioned earlier that the old server was removed. is the RUS pointing to the existing exchange server or the old one?

try clicking on update now in RUS
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VictorJuriAuthor Commented:
I do see an SMTP entry with the correct address in the properties of the public folder under teh email addresses tab in ESM. I do not see the the public folder in MSEO container in active directory users and computer.
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rakeshmiglaniCommented:
All mail enabled PFs come under the MESO container.

Check the RUS settings. is it pointing to the correct exchange server?
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december41991Commented:
Please check the enterprise RUS. Is it pointing to the correct exchange server and DC. As mentioned by my long lost friend Rakesh Miglani check if the public folder is visible in MESO.

I will post more....soon
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VictorJuriAuthor Commented:
Both Recipient Update Service entries point to the primary Domain controller (Not the exchange server). I have a machine whose sole purpose is to be a domain controller and internal DNS server.
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VictorJuriAuthor Commented:
I just updated the Both Recipient Update Service entries to point to the primary domain controller and to the exchange server. The field for the excahnge server was blank on both of them. I tested teh address to wee if it would recieve mail but it still does not. Since it is not in MESO i imagine it will not recive mail until we see the public folder show up there. How can i achieve that or what should i do next?
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december41991Commented:
5.1.1 no such email in organisation... looks like this PF has no email address. The enterprise RUS is responsible for stamping smtp address for Public Folder. as mentioned check if that RUS is pointing to the right exchange and DC.

rakesh ( v-9dsavi )

Regards
Dominic

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december41991Commented:
The Recipient Update Service does not stamp accounts, which prevents users from creating profiles
You may not be able to create an Outlook profile. When you type your name in the mailbox box, and then click Check Name, you receive the following error message:
The name could not be resolved. The name could not be matched to a name in the address list.
This issue may occur if the Recipient Update Service has not stamped the user accounts with the following attributes: • showInAddressBook ()
• textEncodedORAddress
• msExchUserAccountControl
• msExchALObjectVersion
• msExchPoliciesIncluded
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
297801 (http://support.microsoft.com/kb/297801/) Troubleshooting Check Name errors
253770 (http://support.microsoft.com/kb/253770/) Tasks performed by the Exchange Recipient Update Service


Hope this helps...

:)
Dominic
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rakeshmiglaniCommented:
since the exchange server name was blank and you have just put it you need to right click on them one by one and click on "update now". then wait for some time and then force AD replication via AD sites and services.

once done, wait for few minutes and then check the PF..

hey, Dominic How r u..
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VictorJuriAuthor Commented:
OK, The RUS is now up to date and working correctly, pointing to the correct servers. I can create a new user, add teh mailbox to outlook but i can not expand that folder to see new mail. The new mailbox recieves the mail as I see the Total items number increase each time i send an email to the new mailbox in ESM.

I created a new Public Folder but still get the same behavior. I do see the new Public folder and its address in MESO. I actualy see two of them one for with the regular public folder name and another with the folder name and some numbers after it.

E.g.
Requests                      
Requests 99864003

What else can we do to get a piece of mail to the new Public Folder?
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rakeshmiglaniCommented:
you cannot expand the folders in outlook for another user because by default exchange admins don't have full mailbox access to other mailboxes in exchange 2000 and 2003.

try to mail disable the PF then wait for few minutes and again mail enable it and then check.
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december41991Commented:
Do you have a front end server. If yes then do you have a public store mounted there. If yes then dismount it.
Dominic
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december41991Commented:
Also I don't know if you are working on public folder or a new mailbox expansion issue.
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VictorJuriAuthor Commented:
Dominic,

I do not have a front end server.

Rakesh,

I mail disabled the New Public Folder and then enabled it a few minutes later but that did not seem to help. I still get the same NDR. Disabling then enabling the mail capability of the public folder fixed the multiple entries in MESO so I only have one now with all the correct info.

One interesting note is that I can create a new post in that Public folder yet mail gets teh NDR. What to do next?
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rakeshmiglaniCommented:
is the PF hidden?

check the properties of the PF thru exchange system manager
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VictorJuriAuthor Commented:
Just trying to get the public folder to work. All other issues are communicated for reference and to provide as complete information and description of what is going on as possible. I appreciate the help.
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VictorJuriAuthor Commented:
Hide from exchange address list is not checked for the new Public Folder.
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rakeshmiglaniCommented:
could you do a message tracking and see what happens there with the message.
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rakeshmiglaniCommented:
also try creating a new Pf and wait for it to get stamped with an email address and then try sending to that PF and check whether the mail is delivered or not
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VictorJuriAuthor Commented:
How do I do Message Tracking?
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rakeshmiglaniCommented:
in the exchange system manager there is an option to track messages. under tools.. also message tracking would work if it is enabled

http://support.microsoft.com/kb/246856/en-us
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VictorJuriAuthor Commented:
Perfect, Message tracking enabled. Where are the log files for message tracking created?
I am sending a messsage now so we can see some data.
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rakeshmiglaniCommented:
there is a shared folder under exchsrvr by the name of exchangeservername_logs and it is a shared folder. the logs are stored there.

once tracking is enabled, sent few emails to the folder and then try to do tracking via message tracking center in ESM
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VictorJuriAuthor Commented:
Got it and done! I see the messages I sent from my hotmail account a while ago but i dont see any of the messages sent internally. What does that tell us?
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rakeshmiglaniCommented:
did you put the public folder's address is the recipient's address box?

mail from external addresses can be delivered to the PF only if the anonymous access is set to contributor in the PF permissions.
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VictorJuriAuthor Commented:
I looked at the log file itself by making a copy and opening it with excel I see hotmail trying to resend the message i sent to the mail box earlier, but again no trace of the messages i sent internally.
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rakeshmiglaniCommented:
mailbox or public folder.. send a message to the PF from your account and see if you get the NDR and let me know whether it is the same NDR or something else this time.

after that from message tracking try to track that message. put you name in the sender and public folder's name in the recipient

http://support.microsoft.com/kb/262162/en-us
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VictorJuriAuthor Commented:
This is exactly what I did. I put the new Public Folders email address (requests@company.com) in the To field and some text in the subject and body. I used the tracking center to show all messages using the server and the Public Folders email address and only get messages that are sent externaly. So my internal messages do not show up.

Two things:

1.) Outlook recognises requests as a valid address so it is validated when I place it on the To field. I know this as it changes from requests@company.com to Just Requests underlined.

2.)When I use teh tracking center I see 3 Requests items one is a public mailbox the other is a user the third is a public folder with numbers after it. Now I see a new Requests item in MESO with the name Requests 82226584 and an emailaddress of requests2@company.com. i did not create this address nor did I atempt to create the public folder for a second time. This just mysteriously appeared.

Note: I use requests@compnay.com to protect the real email address from web fishers. Just wanted to make that clear.
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SembeeCommented:
What permissions do you have on the public folder?

Anonymous will have contributor rights.
However those rights don't allow internal users to send to the folder.
You will need to grant your domain users at least contributor rights to be able to send to that folder.

Simon.
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