This last friday our internet started going in and out and then sometime friday night it went completely out. I have been working with earthlink and MCI the last 5 days now and they are now sending me a new router. I was wondering if anybody else might have any ideas on what might have happend. The following everything that has been tried.
Yes i unplugged the router for a couple minutes.
Earthlink manages our router so i called them and they were not able to get in. They called MCI and they tested the circuit (Line) and they said it was clean all the way up to the CSU (Which is intergrated inside the router). They could see activity going on inside the router (The router was hooked up to the switch)
I unplugged the router from the Switch and hooked up my laptop to the router (Earthlink recommended me to do that just incase it was some virus overloading the network) Still didnt work after i took the router off the network.
Earthlink told me how to get into the router and they had me check all the settings. All the settings were ok. Then they had me completey reset the router to factory settings.
I reset the router up exactly like they told me and still didnt work.
I even took the router into where the smart jack was and plugged it strait into there but still didnt work.
Is there anything else i could try? Do you think its the router? I will find out tommorow for sure because they are sending me another one overnight.