Creating a public folder that has associated email address

Posted on 2006-05-24
Last Modified: 2010-03-06

 Hi Experts,
I have a W2K3 server running Exchange 2K3 and I'm trying to create a public folder that has an associated email address.  I thought these were created by default and are the name of the folder (for example, public folder named 'Clients' creates an email address of  '' ). I've seen some of the other folders and under their properties, there's an email tab listing their email address.

I've tried to create a folder under ESM and under an Outlook client. The folder gets created, but I'm not seeing the additional tabs on the one I create that I see under some of the other ones.... what am i missing??

Thanks for your help,
Question by:SflahertyEE
    LVL 5

    Accepted Solution

    Hello ,
    The folders that you see having exchange attributes and emails are mail enabled public folders. The one's that you create in outlook are not mail enabled by default. so if you want to mail enable a public folder please follow the below steps.

    1. Open Exchange System Manager.
    2. Expand AG => Folders => Public Folders  (make sure u r connected to the right server) => select the folder that you want to mail enable or right click and click new.
    3. After the folder creation select it from the Public Folders tree and then right click => All tasks => Mailenable
    4. When you do this then you will have all the exchange related tabs activated.
    5. To check the email address you can go to the Email Address Tab and check it.

    It is by default in exchange 2003 when you create any public folder its not mail enabled.
    you need to manually mail enable it from ESM

    let me know if there is anything else.

    Abhijeet Kulkarni

    Author Comment


     Thanks a lot Abhijeet... that was exactly it!


    Author Comment


    one last question Abhijeet,
    I've created the folder and mail enabled it... how long until the new email address shows up in the GAB and can be cc'd on outbound emails as well as accept inbound emails?
    LVL 5

    Expert Comment

    you mean the GAL...

    the folder would be visible in the Outlook GAL after next rebuild of the OAB that is the maintenance Schedule which is by default 12:00am to 4:00am

    also there is a attribute which on the properties of the public folder in the Exchange Advanced Tab which is checked its called as Hide in Address Lists

    if you have to make this folder visible in the GAL then you need to uncheck this its is checked by default.

    to uncheck it follow this.

    1. Right click on the folder which u have created and is mail enabled.
    2. Go to properties => Exchange Advanced Tab
    3. Uncheck the box that says Hide in Address Lists.
    4. Then on the next OAB maintainence interval it would be included in your Outlook GL (if you are using outlook in cached mode or else if outlook is directly connected to the server it would be shown in the GAL immidiately after you uncheck that box)

    you can start using it in the cc in both inbound and outbound both once it has being stamped by the RUS for an email address usually this is done within minutes of you mail enabling the folder.

    to verify if the folder has got the email address or not you an follow this

    1. to be done After you create the folder and mail enable it.
    2. Around 5 minutes later re-open the ESM and go to the folder right click on it properties and then email address tab.
    3. If it has got a SMTP email address then you can start using that address in the cc in the inbound as well as outbound mails which you put mails in this folder.


    Author Comment

    yup... i see that..
    thanks again abjoijeet, you were HUGELY helpful..

    have a good weekend...
    LVL 5

    Expert Comment

    lol thanks a lot and its abhijeet :P

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