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Synch Issues?

A user is reporting they get a gazillion of the following messages showing up in their Synch folder in Outlook:

15:18:38 Synchronizer Version 11.0.5604
15:18:38 Synchronizing Mailbox 'David K****' (name removed to protect the innocent)
15:18:38 Done
15:18:38 Microsoft Exchange offline address book
15:18:38      0X8004010F

I know it seems petty, but he says it annoys him more than spam. Why do these messages come up and what can I do to make them go away?

OAC Technology
OAC Technology
1 Solution
Is he using a laptop?

How many are a "gazillion"? 10/day 1000/day?

Are any other users getting these errors?

Check network conectivity to the exchange server and DNS settings on client.

Try rebuilding his outlook profile

You can work around it by disabeling Outlook's cached mode but this may not be something you want to do.

Try recreating the local message cache. (disable cached mode. find the PST files and delete or rename them, then re-enable cached mode)
OAC TechnologyProfessional NerdsAuthor Commented:
gazillion = about every 5-10 minutes.

he is the only user getting these errors.
Check this KB to troubleshoot this issue -->

You receive an 0x8004010F error message when you try to synchronize the offline address list on an Exchange Server 2003 server in Outlook 2003.

Amit Aggarwal.
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OAC TechnologyProfessional NerdsAuthor Commented:
I tried that but I am still experiencing the same problem
Did you make sure that the rebuild of your Offline Address Book was successful? You might have to wait for it as it may take time and wait for replication to complete between domain controllorers and other public folder stores.

Please have a look at this KB also ->

XADM: Unable to Create or Rebuild Default Offline Address List

Troubleshooting the Exchange 2000 offline address list

Check your siteFolderServer - (Public folder server responsible for System Folders), or you might have to reset your system folders.

How to reset system folders in Exchange Server 2003

Amit Aggarwal.
If it is one user, then you need to see whether the problem follows the user to another machine.
If it does, then you have a server problem.
If it doesn't, then you have an issue with that machine.

Once you know that basic information, then you can look at solutions.

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