Synch Issues?

Posted on 2006-05-24
Last Modified: 2012-08-14
A user is reporting they get a gazillion of the following messages showing up in their Synch folder in Outlook:

15:18:38 Synchronizer Version 11.0.5604
15:18:38 Synchronizing Mailbox 'David K****' (name removed to protect the innocent)
15:18:38 Done
15:18:38 Microsoft Exchange offline address book
15:18:38      0X8004010F

I know it seems petty, but he says it annoys him more than spam. Why do these messages come up and what can I do to make them go away?

Question by:DataDudes
    LVL 10

    Expert Comment

    Is he using a laptop?

    How many are a "gazillion"? 10/day 1000/day?

    Are any other users getting these errors?

    Check network conectivity to the exchange server and DNS settings on client.

    Try rebuilding his outlook profile

    You can work around it by disabeling Outlook's cached mode but this may not be something you want to do.

    Try recreating the local message cache. (disable cached mode. find the PST files and delete or rename them, then re-enable cached mode)
    LVL 2

    Author Comment

    gazillion = about every 5-10 minutes.

    he is the only user getting these errors.
    LVL 12

    Expert Comment

    Check this KB to troubleshoot this issue -->

    You receive an 0x8004010F error message when you try to synchronize the offline address list on an Exchange Server 2003 server in Outlook 2003.

    Amit Aggarwal.
    LVL 2

    Author Comment

    I tried that but I am still experiencing the same problem
    LVL 12

    Accepted Solution

    Did you make sure that the rebuild of your Offline Address Book was successful? You might have to wait for it as it may take time and wait for replication to complete between domain controllorers and other public folder stores.

    Please have a look at this KB also ->

    XADM: Unable to Create or Rebuild Default Offline Address List

    Troubleshooting the Exchange 2000 offline address list

    Check your siteFolderServer - (Public folder server responsible for System Folders), or you might have to reset your system folders.

    How to reset system folders in Exchange Server 2003

    Amit Aggarwal.
    LVL 104

    Expert Comment

    If it is one user, then you need to see whether the problem follows the user to another machine.
    If it does, then you have a server problem.
    If it doesn't, then you have an issue with that machine.

    Once you know that basic information, then you can look at solutions.


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